A. Kranzbühler – Research output — TU Delft Research Portal

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4 Article
1 Comment/Letter to the editor
1 Conference article
1 Review article
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- 1 Dissertation (external)

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2019

Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters
Kranzbühler, A. M., Zerres, A., Kleijnen, M. H. P. & Verlegh, P. W. J., 2019, In: Journal of the Academy of Marketing Science. 48, 3, p. 478-498 21 p.
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42 Citations (Scopus)

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