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Research Output

2010

Controlling operational risk in workflow management

van Grinsven, J. H. M. & Janssen, MFWHA., 2010, Risk Management in Financial Institutions. Amsterdam: IOS Press, p. 104-106 2 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Coordinating e-government service delivery

Klievink, AJ. & Janssen, MFWHA., 2010, The Proceedings of the 11th International Digital Goverment Research Conference. Ae Chun, S. & Philpot, A. (eds.). Puebla: Digital Government Society of North America, p. 209-216 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Dealing with technology and actor views in designing ICT service systems

Bouwman, WAGA. & Janssen, MFWHA., 2010, In : Journal of Design Research. 8, 4, p. 359-374 16 p.

Research output: Contribution to journalArticleScientificpeer-review

Demand-driven development of service compositions in organizational networks

Feenstra, R. W., Janssen, MFWHA. & Overbeek, SJ., 2010, In : International Journal of Systems and Service-Oriented Engineering. 1, 4, p. 27-41 15 p.

Research output: Contribution to journalArticleScientificpeer-review

Deriving service delivery principles using a role-playing game

Bajnath, S., Janssen, MFWHA., Bharosa, N., Both, C., Klievink, AJ., Overbeek, SJ. & van Veenstra, AFE., 2010, Proceedings of the 10th European Conference on e-Government, Limerick, Ireland 2010. O'Donnell, D. (ed.). Reading, UK: Academic Publishing, p. 36-43 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)

Designing and Evaluating for Multi-agency Crisis Preparation: A living Lab

Bharosa, N., Janssen, MFWHA., Meijer, SA. & Brave, F., 2010, Proceedings of Electronic Government: 9th International Conference. Wimmer, MA., Chappelet, JL., Janssen, MFWHA. & Scholl, HJ. (eds.). Berlijn: Springer, p. 180-191 12 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

2 Citations (Scopus)

Door orchestratie minder administratieve lasten

van Veenstra, AFE. & Janssen, MFWHA., 2010, In : Proces en Document. 2, p. 44-45 2 p.

Research output: Contribution to journalArticleProfessional

E-Government, E-Services and Global Processes

Janssen, MFWHA., Lamersdorf, W., Pries-Heje, J. & Rosemann, M., 2010, E-gov and Global Processes, IFIP AICT 334. Janssen, MFWHA., Lamersdorf, W., Pries-Heje, J. & Rosemann, M. (eds.). Berlijn: Springer, p. 1-259 259 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Ex-ante evaluation of disaster information systems: a gaming-simulation approach

Bharosa, N., Bouwman, WAGA. & Janssen, MFWHA., 2010, Proceedings of the 7th International ISCRAM Conference. Zobel, C. French, S., T. B. (ed.). Seattle: ISCRAM, p. 1-6 6 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Extracting principles for information management adaptability during crisis response: A dynamic capability view

Bharosa, N. & Janssen, MFWHA., 2010, Proceedings of the 43rd Hawaii International Conference on System Sciences - 2010. Sprague Jr., R.H. (ed.). Kauai, Hawaii: IEEE, p. 1-10 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

6 Citations (Scopus)

Framing Enterprise Architecture: A Meta-Framework for Analyzing Architectural Efforts in Organizations

Janssen, MFWHA., 2010, Coherency Management. s.n. (ed.). Bloomington: AuthorHouse, p. 99-121 533 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Open Access
5 Citations (Scopus)

Governing and integrating publc service networks

Janssen, MFWHA., 2010, Proceedings of the Transforming Government Workshop 2010. Weerakkody, V. (ed.). London: Brunel University, p. 1-11 11 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Guiding integrated service delivery: synthesizing and embedding principles using role-playing games

Bharosa, N., Janssen, MFWHA., Klievink, AJ., van Veenstra, AFE. & Overbeek, SJ., 2010, In : Electronic Journal of e-Government. 8, 2, p. 83-92 10 p.

Research output: Contribution to journalArticleScientificpeer-review

ICT-project failure in public administration: the need to include risk management in enterprise architectures

Janssen, MFWHA. & Klievink, AJ., 2010, Proceedings of the 11th Annual International Conference on Digital Government Research. Chun, S. A., Sandoval, R. & Philpot, A. (eds.). Puebla: Digital Government Society of North America, p. 147-152 6 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Lessons learned from introducing a skills line into a systems engineering curriculum

Janssen, MFWHA., van Daalen, C., Elling, MGM., Ubacht, J. & Bouwmans, I., 2010, Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE. IEEE (ed.). Dublin: IEEE Explore Digital Library, p. 1-5 5 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

2 Citations (Scopus)

Measuring and Benchmarking the Back-end of E-Government: A Participative Self-assessment Approach

Janssen, MFWHA., 2010, In : Lecture Notes in Computer Science. 6228, p. 156-167 12 p.

Research output: Contribution to journalArticleScientificpeer-review

20 Citations (Scopus)

Measuring and Benchmarking the Back-end of E-Government: A Participative Self-assessment Approach

Janssen, MFWHA., 2010, EGOV2010. s.n. (ed.). Berlijn: Springer, p. 1-12 12 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

20 Citations (Scopus)

Measuring Process Flexibility and Agility

Gong, Y. & Janssen, MFWHA., 2010, Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance. s.n. (ed.). New York: Association for Computing Machinery (ACM), p. 173-182 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

9 Citations (Scopus)

Migration Strategies for Multi-Channel Service Provisioning in Public Agencies

van Veenstra, AFE. & Janssen, MFWHA., 2010, In : Electronic Journal of e-Government. 8, 2, p. 215-226 12 p.

Research output: Contribution to journalArticleScientificpeer-review

Operational risk management as shared business process

Janssen, MFWHA., van Grinsven, JHM. & de Vries, H., 2010, Risk Management in Financial Institutions. s.n. (ed.). Amsterdam: IOS Press, p. 97-103 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Organizing Integrated Service Delivery

Janssen, MFWHA. & Gortmaker, J., 2010, E-Government: Information, technology and transformation. Armonk: M.E. Sharpe, p. 203-218 15 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Realizing integrated service delivery through a language for collective understanding of business rules

Overbeek, SJ., Janssen, MFWHA. & Bommel, van, P., 2010, Semantic Web Rules: International Symposium, RuleML 2010, Washington. Dean, M., Hall, J., Rotolo, A. & Tabet (eds.). Berlijn: Springer, p. 289-296 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Service portfolios for supply chain composition: creating business network interoperability and agility

Janssen, MFWHA. & Feenstra, R. W., 2010, In : International Journal of Computer Integrated Manufacturing. 23, 8-9, p. 747-757 11 p.

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)

Simulation games for collaborative development in e-government

Klievink, AJ. & Janssen, MFWHA., 2010, Proceedings of the 43rd Hawaii International Conference on System Sciences. Sprague jr., RH. (ed.). Hawaii: IEEE, p. 1-9 9 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Open Access
4 Citations (Scopus)

Simulation gaming as a social development instrument : dealing with complex problems in the 2.0 era

Klievink, AJ. & Janssen, MFWHA., 2010, In : Information Polity. 15, 1-2, p. 153-165 13 p.

Research output: Contribution to journalArticleScientificpeer-review

Open Access
7 Citations (Scopus)

Technology roadmapping for e-government: A research note

Weerakkody, V., Irani, Z., Lee, H., Kamal, M. & Janssen, MFWHA., 2010, European and Mediterranean Conference on Information Systems 2009. s.n. (ed.). Turkey: Brunel, p. 1-9 9 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

10 Citations (Scopus)

Towards an Understanding of E-Government Induced Change - Drawing on Organization and Structuration Theories

van Veenstra, AFE., Janssen, MFWHA. & Tan, Y., 2010, In : Lecture Notes in Computer Science. 6228, p. 1-12 12 p.

Research output: Contribution to journalArticleScientificpeer-review

16 Citations (Scopus)

Uit het zicht: Beleidsmaatregelen voor het versnellen van het gebruik van ICT-toepassingen voor administratieve lastenverlichting

Janssen, MFWHA., van Veenstra, AFE., Groenleer, MLP., van der Voort, HG., de Bruijn, JA. & Bastiaansen, C., 2010, s.l.: s.n.

Research output: Book/ReportReportProfessional

Uit het Zicht: Beleidsmaatregelen voor het versnellen van het gebruik van ICT-toepassingen voor administratieve latenverlichting

Janssen, MFWHA., van Veenstra, AFE., Groenleer, MLP., van der Voort, HG., de Bruijn, JA. & Bastiaansen, C., 2010, Den Haag: ACTAL.

Research output: Book/ReportReportProfessional

2009

(Workshop) Multi-Channel Management: Putting it into Practice

Pieterson, W., Klievink, AJ. & Janssen, MFWHA., 2009, The Proceedings of the 10th Annual International Digital Government Research Conference. Priscilla Regan Soon Ae Chun, R. S. (ed.). Digital Government Society of North America, p. 354-355 2 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

[Workshop] Multi-channel Management: Putting it into practice

Pieterson, W., Klievink, AJ. & Janssen, MFWHA., 2009, Proceedings of the 10th Annual International Conference on Digital Government Research (DG.o 2009). Priscilla Regan Soon Ae Chun, R. S. (ed.). Mexico: Digital Government Society of North America, p. 354-355 2 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

A Case Study of Information Flows in Multi-Agency Emergency Response

Bharosa, N., Janssen, MFWHA., lee, JK. & Rao, HR., 2009, The 10th international conference on Digital Government Research (Dg.O 2009). s.n. (ed.). s.n.: Digital Government applications, p. 277-282 6 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

A flexible, event-driven, service-oriented architecture for orchestrating service delivery

Overbeek, SJ., Klievink, AJ. & Janssen, MFWHA., 2009, In : IEEE Intelligent Systems. 24, 5, p. 31-41 11 p.

Research output: Contribution to journalArticleScientificpeer-review

40 Citations (Scopus)

An ontological framework for integrated public service delivery

Overbeek, SJ., Janssen, MFWHA. & Bommel, P., 2009, Proceedings of the 3rd International Workshop on Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Science (ONTOSE 2009) held in conjunction with the CAiSE 2009 Conference, Amsterdam, The Netherlands, June 8, 2009. s.n. (ed.). Amsterdam: s.n., p. 128-135 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)

A practice approach for Orchestrating Service Delivery Channels

Janssen, MFWHA., Klievink, AJ. & Kuk, G., 2009, WEB2008: The Seventh Workshop on E-Business. s.n. (ed.). s.n: s.n., p. 1-12 12 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Barriers for transformation: Impediments for transforming the public sector through e-government

van Veenstra, AFE., Klievink, AJ. & Janssen, MFWHA., 2009, Information systems in a globalizing world: challenges, ethics and practices Proceedings ECIS 2009. Pouloudi Newell, W. (ed.). Verona: Information systems and innovation group, p. 877-888 12 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

Building the next generation of digital government infrastructures

Janssen, MFWHA., Soon, A. H. & Gil-Garcia, J. R., 2009, In : Government Information Quarterly: an international journal of information technology management, policies, and practices. 26, p. 233-237 5 p.

Research output: Contribution to journalArticleScientificpeer-review

75 Citations (Scopus)

Capturing complex business processes interdependencies using modeling and simulation in a multi-actor environment

Sun, J. W., Barjis, J., Verbraeck, A., Janssen, MFWHA. & Kort, J., 2009, Advances in Enterprise Engineering III. Albani, A. & Barjis, J. (eds.). Berlin, Heidelberg: Springer, p. 16-27 12 p. (Lecture Notes in Computer Science; vol. 34).

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Capturing complex business processes ionterdependencies using modeling and simulation in a multi-actor environment

Sun, J. W., Barjis, J., Verbraeck, A., Janssen, M. & Kort, J., 1 Jan 2009, Advances in Enterprise Engineering III - 5th International Workshop, CIAO 2009, and 5th International Workshop, EOMAS 2009, held at CAiSE 2009, Proceedings. Springer, p. 16-27 12 p. (Lecture Notes in Business Information Processing; vol. 34 LNBIP).

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)

Comparing strategic intents for public-private partnerships, outsourcing and shared servcies

Janssen, MFWHA. & Joha, ASJR., 2009, The 10th international conference on Digital Government Research (Dg.O 2009). s.n. (ed.). s.n.: Association for Computing Machinery (ACM), p. 283-292 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

E-government Business models: Theory, challenges and Research issues

Janssen, MFWHA. & Kuk, G., 2009, E-government Diffusion, Policy and Impact: Advances Issues and Practices. USA: IGI Global, p. 1-12 394 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services.

Janssen, MFWHA., 2009, In : International Journal of e-Services and Mobile Applications. 1, p. 52-66 15 p.

Research output: Contribution to journalArticleScientificpeer-review

Enabling Flexible Processes by ECA Orchestration Architecture

Gong, Y., Janssen, MFWHA., Overbeek, SJ. & Zuurmond, A., 2009, Proccedings of the 3rd International Conference on Theory and Practice of Electronic Governance. Tomasz Janowski, J. D. (ed.). New York: Association for Computing Machinery (ACM), p. 19-26 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

12 Citations (Scopus)

Failure to transform: the gap in e-government stage models

Klievink, AJ., van Veenstra, AFE. & Janssen, MFWHA., 2009, Proceedings of the 9th European Conference on E-government (ECEG). Dan Remenyi (ed.). Reading, UK: Academic Publishing Limited, p. 398-404 7 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

Government Information Sharing And Integration: Combining the Social and the Technical

Gil-Garcia, J. R., Soon, A. H. & Janssen, MFWHA., 2009, In : Information Polity. 14, p. 1-10 10 p.

Research output: Contribution to journalArticleScientificpeer-review

69 Citations (Scopus)

ICT-enabled transformational government

Weerakkody, V. (ed.), Janssen, MFWHA. (ed.) & Dwivedi, YK. (ed.), 2009, USA: IGI Global.

Research output: Book/ReportBook editingScientific

16 Citations (Scopus)

Improving Integrated Service Delivery: A Simulation Game

Klievink, AJ. & Janssen, MFWHA., 2009, The Proceedings of the 10th Annual International Digital Government Research Conference. Priscilla Regan Soon Ae Chun, R. S. (ed.). Digital Government Society of North Amrica, p. 73-78 6 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

Integrating markets to bridge supply and demand for knowledge intensive tasks

Overbeek, SJ., Janssen, MFWHA. & Bommel, P., 2009, E-Commerce and Web Technologies: 10th International Conference, EC-Web 2009 Linz, Austria. Buccafurri Noia, T. D. (ed.). Berlijn: Springer, p. 193-204 12 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

1 Citation (Scopus)

Investigating the adoption of E-government services in Qatar using the UTAUT model

Janssen, MFWHA., Al-Shafie, S. & Weerakoddy, V., 2009, Proceedings of the AMCIS conference. Marijn (ed.). San Francisco: AMCIS 2005, p. 1-11 11 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

12 Citations (Scopus)