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Research Output

Managing Change in IT Outsourcing Arrangements: An offshore service provider perspective on adaptability

Plugge, AG. & Janssen, MFWHA., 2009, In : Strategic Outsourcing: an international journal. 2, 3, p. 257-274 18 p.

Research output: Contribution to journalArticleScientificpeer-review

22 Citations (Scopus)

Migratiestrategieën voor Multi-kanalenstrategie

van Veenstra, AFE. & Janssen, MFWHA., 2009, Enschede: Novay. 36 p.

Research output: Book/ReportReportProfessional

Orchestratie van Ketens. Techniek, Bestuur en Organisatie

van Veenstra, AFE. & Janssen, MFWHA., 2009, Den Haag: Alliantie Vitaal Bestuur. 82 p.

Research output: Book/ReportReportProfessional

Orchestrating networks for integrated service delivery

Janssen, MFWHA., 2009, Advances in eGovernment & Egovernance. CC Aktan Ahmet Kaplan, A. B. (ed.). Turkije: s.n., p. 35-49 15 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Reconsidering information management roles and capabilities in disaster response decision-making units

Bharosa, N. & Janssen, MFWHA., 2009, Proceedings of the 6th International ISCRAM Conference. s.n. (ed.). s.n.: s.n., p. 1-9 9 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

8 Citations (Scopus)

Roadmap for a formal approach to reduce inconsistencies in enterprise architecture views

Overbeek, SJ., Cerone, A. & Janssen, MFWHA., 2009, Preliminary Proceedings of the 3rd International Workshop on Formal Methods for Interactive Systems (FMIS 2009). Harrison, M., M. M. (ed.). Potsdam: European Association of Software Science and Technology (EASST), p. 87-90 4 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

Service composition in Public Networks: results from quasi-experiment

Feenstra, R. W. & Janssen, MFWHA., 2009, Proceedings of the 42nd Hawaii International Conference on System Sciences - 2009. s.n. (ed.). s.n.: s.n., p. 1-10 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Stakeholderanalyse brengt ict-architect en business dichter bij elkaar

Janssen, MFWHA., 2009, In : Tiem: tijdschrift voor informatie en management. 31, 2009, p. 16-20 5 p.

Research output: Contribution to journalArticleScientificpeer-review

Strategies for integrated Service delivery and supply chain management

van Veenstra, AFE., Janssen, MFWHA. & Klievink, AJ., 2009, Proceedings of the 9th european conference on E-government. hahamis (ed.). Reading, UK: Academic Publishing Limited, p. 646-652 7 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

Strategies for Integrated Service Delivery and Supply Chain Management

van Veenstra, AFE., Janssen, MFWHA. & Klievink, AJ., 2009, In : Electronic Journal of e-Government. 7, 4, p. 425-432 8 p.

Research output: Contribution to journalArticleScientificpeer-review

The Role of Intermediaries in Multi-channel Service Delivery Strategies

Janssen, MFWHA. & Klievink, AJ., 2009, In : International Journal of Electronic Government Research. 5, 3, p. 36-46 11 p.

Research output: Contribution to journalArticleScientificpeer-review

27 Citations (Scopus)

Towards integrated public service delivery based on an ontological framework

Overbeek, SJ., Janssen, MFWHA. & Bommel, P., 2009, 4th Mediterranean conference on information systems, Athens, Greece 2009. poulymenajou (ed.). Athens: Athens unievrsity of economics & Business, p. 398-408 11 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientific

Transformation Strategies for Shared Service Centers in the Public sector

van der Voort, HG., de Bruijn, JA. & Janssen, MFWHA., 2009, Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective. Klinger, K. (ed.). Hershey PA USA & London UK: IGI Global, p. 35-50 16 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Transforming crisis management: field studies on the efforts to migrate from system-centric to network-centric operations

Bharosa, N., van Zanten, B., Janssen, MFWHA. & Groenleer, MLP., 2009, In : Lecture Notes in Computer Science. 5693, p. 65-75 11 p.

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)
2008

Adaptive Information Orchestration: Architectural, Principles Improving Information Quality

Bharosa, N., Janssen, MFWHA., Rao, R. & Lee, J., 2008, Proceedings of the 5th International Conference on Infomrations Systems for Crisis Response and Management.. Friedrech, F. & van de Walle, B. (eds.). s.l.: s.n., p. 556-565 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

15 Citations (Scopus)

An Event-Driven Service-Oriented Architecture for Coordinating Flexible Public Service Networks

Klievink, AJ., Janssen, MFWHA., Lankhorst, MM. & van Leeuwen, D., 2008, Electronic Government. Proceedings of the 7th International Conference EGOV 2008. Ferro, E., Jochen Scholl, H. & Wimmer, M. A. (eds.). Linz, Oostenrijk: Trauner Verlag, p. 133-140 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

A survey of web-based business models for e-government in the Netherlands

Janssen, MFWHA., Kuk, G. & Wagenaar, R. W., 2008, In : Government Information Quarterly: an international journal of information technology management, policies, and practices. 25, 2, p. 202-220 19 p.

Research output: Contribution to journalArticleScientificpeer-review

85 Citations (Scopus)

Automating Governmental Cross-agency Processes using Web Service Orchestration: A Gap analysis

Gortmaker, J. & Janssen, MFWHA., 2008, Electronic Government: Concepts, Methodologies, Tools, and Applications. Anttiroiko, A-V. (ed.). Hersey PA USA: Information science reference, p. 2337-2347 3900 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Collaboration Methods and Tools for Operational Risk Management

van Grinsven, JHM., Janssen, MFWHA. & de Vries, H., 2008, Encyclopedia of e-collaboration. Neidig, J. & Reed, S. (eds.). Hershey PA: Information science reference, p. 68-73 750 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

12 Citations (Scopus)

Do we need intermediairies in e-government? Intermediaries to create a demand-driven government

Janssen, MFWHA. & Klievink, AJ., 2008, Proceedings of the Fourteenth Americas Conference on Information Systems.. s.n. (ed.). s.l.: s.n., p. 1-8 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

E-Government business Models for Public Service networks

Janssen, MFWHA. & Kuk, G., 2008, Electronic Government: Concepts, Methodologies, Tools, and Applications. Anttiroiko, A-V. (ed.). Hersey PA USA: Information science reference, p. 898-916 3900 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Electronic Government, concepts, methodologies, tools and applications

Kuk, G., Gortmaker, J., Janssen, MFWHA., Wagenaar, R. W. & Weerakkody, V., 2008, Electronic Government, concepts, methodologies, tools and applications. p. -

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Enterprise Architecture and Governance Challenges for Orchestrating Public-Private Cooperation.

Klievink, AJ., Derks, W. & Janssen, MFWHA., 2008, Advances in Government Enterprise Architecture. Pallab Saha (ed.). Hershey USA: Information science reference, p. 263-283 502 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Exploring the service-oriented enterprise: drawing lessons from a case study

Janssen, MFWHA., 2008, Proceedings of the forty-first annual Hawaii International Conference on System Sciences. Sprague Jr., R. H. (ed.). Piscataway, NL: IEEE, p. 1-10 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

19 Citations (Scopus)

Future e-government research: 13 research themes identified in the e-GovRTD2020 Project.

Wimmer, M., Codagnone, C. & Janssen, MFWHA., 2008, Proceedings of the forty-first annual Hawaii International Conference on System Sciences. Sprague Jr., R. H. (ed.). Piscataway, NL: IEEE, p. 1-11 11 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Improving Governmental Service Delivery: Disintermediation and Re-Intermediation Strategies for Multi-Channel Management.

Janssen, MFWHA. & Klievink, AJ., 2008, Proceedings of the 8th European Conference on e-Government. Remenyi, D. (ed.). Reading UK: Academic Pulishing, p. 319-325 7 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)

Improving Government service delivery with private sector intermediaries

Klievink, AJ. & Janssen, MFWHA., 2008, In : European Journal of ePractice (online). 5, p. 17-25 9 p.

Research output: Contribution to journalArticleScientificpeer-review

Integration and Enterprise Architecture Challenges in E-Government: A European Perspective

Weerakkody, V., Janssen, MFWHA. & Hjort-Madsen, K., 2008, Electronic Government: Concepts, Methodologies, Tools, and Applications. Anttiroiko, A-V. (ed.). Hersey PA USA: Information science reference, p. 2195-2216 3900 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Internationale lessen voor multichannelmanagement. Een studie naar praktijkervaringen in Europa, Canada en Australie.

Fielt, E., Janssen, MFWHA., Klievink, AJ. & Pieterson, W., 2008, Enschede: Telematica Instituut. 55 p.

Research output: Book/ReportReportProfessional

Introduction (Editorial)

Bouwman, WAGA., Bons, R., Hoogeweegen, M., Janssen, MFWHA. & Pronk, H., 2008, Let a thousand flowers bloom. Bouwman, H., Bons, R., Hoogeweegen, M., Janssen, M. & Pronk, H. (eds.). Amsterdam: IOS Press, p. 21-33 445 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterProfessional

Let a thousand flowers bloom: Essays in Commemoration of Prof. Dr. René Wagenaar

Bouwman, WAGA. (ed.), Bons, R. (ed.), Hoogeweegen, M. (ed.), Janssen, MFWHA. (ed.) & Pronk, H. (ed.), 2008, Amsterdam: IOS Press.

Research output: Book/ReportBook editingScientific

Multichannel management. De stand van zaken

Pieterson, W., Teerling, M., Klievink, AJ., Lankhorst, MM., Janssen, MFWHA. & Boekhoudt, P., 2008, Enschede: Telematica Instituut. 88 p.

Research output: Book/ReportReportProfessional

Multi-Channel Management Strategy and Coordination: The next hurdle in customer-orientation

Klievink, AJ., Janssen, MFWHA., Pieterson, W. & Fielt, E., 2008, dg.o 2008. The Proceedings of the 9th Annual International Digital Government Research Conference. Soon Ae Chun, Janssen, M. & Gil-Garcia, J. R. (eds.). USA: Digital Government Society, p. 385-386 2 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionProfessional

Multi-Channel Management Workshop

Teerling, M., Pieterson, W., Janssen, MFWHA., Fielt, E., Klievink, AJ. & Pauwels, K., 2008, dg.o 2008. The Proceedings of the 9th Annual International Digital Government Research Conference. Soon, A. C., Janssen, M. & Gil-Garcia, J. R. (eds.). USA: Digital Government Society, p. 385-386 2 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionProfessional

Realizing Transformation in Municipalities: actors Influencing Success

van Veenstra, AFE., Janssen, MFWHA. & Zuurmond, A., 2008, Electronic Government. Proceedings of the 7th International Conference EGOV 2008. Ferro, E., Jochen Scholl, H. & Wimmer, M. A. (eds.). Linz, Oostenrijk: Trauner Verlag, p. 3-9 7 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Regie van samenwerkende dienstverleners. Coordinatie van het B-dossier.

Klievink, AJ., Janssen, MFWHA., Lankhorst, MM. & van Leeuwen, D., 2008, Enschede: Telematica Instituut. 64 p.

Research output: Book/ReportReportProfessional

Requirements on Cross-Agency Processes in E-Government; The Need for a Reference Model

Gortmaker, J., Janssen, MFWHA. & Wagenaar, R. W., 2008, Electronic Government: Concepts, Methodologies, Tools, and Applications. Anttiroiko, A-V. (ed.). Hersey PA USA: Information science reference, p. 2363-2375 3900 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Rethinking Service-Oriented Government: is it really about services?

Bharosa, N., Feenstra, R. W., Gortmaker, J., Klievink, AJ. & Janssen, MFWHA., 2008, Let a thousand flowers bloom. Bouwman, H., Bons, R., Hoogeweegen, M., Janssen, M. & Pronk, H. (eds.). Amsterdam: IOS Press, p. 237-254 445 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Simulation-based experimentation for designing reliable and efficient web service orchestrations in supply chains.

Tewoldeberhan, T. W. & Janssen, MFWHA., 2008, In : Electronic Commerce Research and Applications. 7, 1, p. 82-92 11 p.

Research output: Contribution to journalArticleScientificpeer-review

12 Citations (Scopus)

Socio-Technical Design of Service Compositions: a coordination View

Janssen, MFWHA. & Feenstra, R. W., 2008, Proceedings of the 2nd International Conference on theory and Practices of Electronic Governance. Janowski, T. & Pardo, T. A. (eds.). Cairo: Association for Computing Machinery (ACM), p. 323-330 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

4 Citations (Scopus)

Stage models for creating joined-up government: From local to nation-wide integration.

Klievink, AJ. & Janssen, MFWHA., 2008, dg.o 2008. The Proceedings of the 9th Annual International Digital Government Research Conference. Soon Ae Chun, Janssen, M. & Gil-Garcia, J. R. (eds.). USA: Digital Government Society, p. 117-123 7 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

The Strategic Determinants of Shared Services

Joha, ASJR. & Janssen, MFWHA., 2008, Handbook of Research on Public Information Technology. Garson, G. D. & Khosrow Pour, M. (eds.). Heershey PA, USA: Information science reference, p. 544-555 1066 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

Transformational Government: Basics and Key Issues

Janssen, MFWHA. & Shu, WS., 2008, Proceedings of the 2nd International Conference on theory and Practices of Electronic Governance. Janowski, T. & Pardo, T. A. (eds.). Cairo: Association for Computing Machinery (ACM), p. 117-122 6 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

26 Citations (Scopus)

Virtueel boek Let a thousand flowers bloom

Bons, R., Pronk, H., Hoogeweegen, M., Dr. Bouwman, W. A. G. A., Janssen, MFWHA., Nieuwenhuis, B., van de Kar, EAM., de Reuver, GA., Flores Hernandez, G., Ubacht, J., Bharosa, N., Klievink, AJ., Gortmaker, J., Feenstra, R. W., Kunneke, RW., Groenewegen, JPM., Herder, PM., Speerstra, U., Lukszo, Z., van Dam, KH. & 3 others, Dijkema, GPJ., Weijnen, MPC. & van den Hoven, MJ., 2008, Amsterdam: IOS Press. 445 p.

Research output: Book/ReportBookScientific

2007

Adaptability and Accountability of information architectures in Interorganisational Networks

Janssen, MFWHA., 2007, Proceedings of the 1st international conference on Theory and Practice of Electronic governance. Janowski, T. & Pardo, T. (eds.). New Yorkl: Association for Computing Machinery (ACM), p. 57-64 8 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

analyzing Enterprise Architecture in National Governments: The cases of Denmark and the Netherlands

Janssen, MFWHA. & Hjort-Madsen, K., 2007, Poceedings of the Fortieth Annual Hawaii International Conference on System Sciences. Jr. Spargue, R. H. (ed.). Los Alamitos Calafornia: IEEE Society, p. 1-10 10 p.

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

75 Citations (Scopus)