Suzanne Hiemstra is the director of the Seamless Personal Mobility Lab. She is interested in developing human-centered mobility systems and services to create a seamless travel experience. Examples include Mobility as a Service (MaaS), shared autonomous vehicles and the air-rail transition. Suzanne also supervises and coaches students during research and graduation projects, and teaches different courses on mobility, human factors and user-centred research and design.

Suzanne has always been fascinated by transport and mobility. Before becoming a Delft Design Lab director, Suzanne contributed to the European H2020 project PASSME (Personalised Airport Systems for Seamless Mobility and Experience) as a post-doctoral researcher at TU Delft’s faculty of Industrial Design Engineering. The goal of the PASSME project was to reduce travel time at the airport and enhance passenger experience by, among others, developing innovative designs for future airports and aircrafts.

Suzanne also performed her PhD research project on the topic of Comfortable Passenger Seats – Recommendations for Design and Research. During these four years, she was working at TNO (the Netherlands Organisation for Applied Scientific Research), and working together with seat manufacturers, car manufacturers, railways, airlines and material suppliers, to conduct experiments on passenger comfort.