Personal profile

Research profile

Suzanne Hiemstra is the director of the Seamless Personal Mobility Lab. She is interested in developing human-centered mobility systems and services to create a seamless travel experience. Examples include Mobility as a Service (MaaS), shared autonomous vehicles and the air-rail transition. Suzanne also supervises and coaches students during research and graduation projects, and teaches different courses on mobility, human factors and user-centred research and design.

Academic background

Suzanne has always been fascinated by transport and mobility. Before becoming a Delft Design Lab director, Suzanne contributed to the European H2020 project PASSME (Personalised Airport Systems for Seamless Mobility and Experience) as a post-doctoral researcher at TU Delft’s faculty of Industrial Design Engineering. The goal of the PASSME project was to reduce travel time at the airport and enhance passenger experience by, among others, developing innovative designs for future airports and aircrafts.

Suzanne also performed her PhD research project on the topic of Comfortable Passenger Seats – Recommendations for Design and Research. During these four years, she was working at TNO (the Netherlands Organisation for Applied Scientific Research), and working together with seat manufacturers, car manufacturers, railways, airlines and material suppliers, to conduct experiments on passenger comfort.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 11 - Sustainable Cities and Communities

Education/Academic qualification

Doctorate, Comfortable passenger seats: Recommendations for design and research, Industrial Design Engineering


Award Date: 6 Jul 2015

Master's degree, Integrated Product Design, Industrial Design Engineering


Bachelor's degree, Industrial Design Engineering, Industrial Design Engineering


External positions

Research Scientist, TNO

May 2010Jun 2015

Junior consultant, vhp Human Performance

Mar 2009Mar 2010


Dive into the research topics where S. Hiemstra-van Mastrigt is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
  • 1 Similar Profiles

Collaborations and top research areas from the last five years

Recent external collaboration on country/territory level. Dive into details by clicking on the dots or