TY - GEN
T1 - Assessing artificial trust in human-agent teams
T2 - A conceptual model
AU - Centeio Jorge, C.
AU - Tielman, M.L.
AU - Jonker, C.M.
PY - 2022
Y1 - 2022
N2 - As intelligent agents are becoming human's teammates, not only do humans need to trust intelligent agents, but an intelligent agent should also be able to form artificial trust, i.e. a belief regarding human's trustworthiness. We see artificial trust as the beliefs of competence and willingness, and we study which internal factors (krypta) of the human may play a role when assessing artificial trust. Furthermore, we investigate which observable measures (manifesta) an agent may take into account as cues for the human teammate's krypta. This paper proposes a conceptual model of artificial trust for a specific task during human-agent teamwork. Our model proposes observable measures related to human trustworthiness (ability, benevolence, integrity) and strategy (perceived cost and benefit) as predictors for willingness and competence, based on literature and a preliminary user study.
AB - As intelligent agents are becoming human's teammates, not only do humans need to trust intelligent agents, but an intelligent agent should also be able to form artificial trust, i.e. a belief regarding human's trustworthiness. We see artificial trust as the beliefs of competence and willingness, and we study which internal factors (krypta) of the human may play a role when assessing artificial trust. Furthermore, we investigate which observable measures (manifesta) an agent may take into account as cues for the human teammate's krypta. This paper proposes a conceptual model of artificial trust for a specific task during human-agent teamwork. Our model proposes observable measures related to human trustworthiness (ability, benevolence, integrity) and strategy (perceived cost and benefit) as predictors for willingness and competence, based on literature and a preliminary user study.
KW - trustworthiness
KW - artificial trust
KW - intelligent agents
KW - human-agent collaboration
KW - Human-agent interaction
KW - trust
KW - Trust metrics
KW - Human-Agent Teaming
KW - Human-agent teamwork
UR - http://www.scopus.com/inward/record.url?scp=85138714139&partnerID=8YFLogxK
U2 - 10.1145/3514197.3549696
DO - 10.1145/3514197.3549696
M3 - Conference contribution
T3 - IVA 2022 - Proceedings of the 22nd ACM International Conference on Intelligent Virtual Agents
SP - 1
EP - 3
BT - IVA 2022 - Proceedings of the 22nd ACM International Conference on Intelligent Virtual Agents
ER -