A CHAT approach to understand framing in digital service innovation

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Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to analyze the framing process that a designer went through when designing a digital service for a Connected Care startup. Results show the importance of the designer’s activity awareness and the challenge of dealing with relational complexity when framing the digital service innovation. With this work, we hope to inspire researchers and practitioners with the potential that CHAT has to offer for the reflective practice in digital service innovations.
Original languageEnglish
Title of host publicationProceedings of the 22nd International Conference on Engineering Design (ICED19)
EditorsPetra Badke Schaub, Maaike Kleinsmann
Place of PublicationDelft
PublisherThe Design Society
Number of pages10
Publication statusPublished - 2019
EventICED19 : 22nd International Conference on Engineering Design - Delft, Netherlands
Duration: 5 Aug 20198 Aug 2019

Publication series

NameProceedings of the International Conference on Engineering Design, ICED
ISSN (Print)2220-4334


ConferenceICED19 : 22nd International Conference on Engineering Design


  • Cultural Historical Activity Theory
  • Design practice
  • Design theory
  • Reflective Practice
  • Service design

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