TY - GEN
T1 - A Conversational User Interface for Instructional Maintenance Reports
AU - Kernan Freire, Samuel
AU - Niforatos, Evangelos
AU - Rusak, Zoltan
AU - Aschenbrenner, Doris
AU - Bozzon, Alessandro
PY - 2022
Y1 - 2022
N2 - Maintaining a complex system, such as a modern production line, is a knowledge-intensive task. Many firms use maintenance reports as a decision support tool. However, reports are often poor quality and tedious to compile. A Conversational User Interface (CUI) could streamline the reporting process by validating the user's input, eliciting more valuable information, and reducing the time needed. In this paper, we use a Technology Probe to explore the potential of a CUI to create instructional maintenance reports. We conducted a between-groups study (N = 24) in which participants had to replace the inner tube of a bicycle tire. One group documented the procedure using a CUI while replacing the inner tube, whereas the other group compiled a paper report afterward. The CUI was enacted by a researcher according to a set of rules. Our results indicate that using a CUI for maintenance reports saves a significant amount of time, is no more cognitively demanding than writing a report, and results in maintenance reports of higher quality.
AB - Maintaining a complex system, such as a modern production line, is a knowledge-intensive task. Many firms use maintenance reports as a decision support tool. However, reports are often poor quality and tedious to compile. A Conversational User Interface (CUI) could streamline the reporting process by validating the user's input, eliciting more valuable information, and reducing the time needed. In this paper, we use a Technology Probe to explore the potential of a CUI to create instructional maintenance reports. We conducted a between-groups study (N = 24) in which participants had to replace the inner tube of a bicycle tire. One group documented the procedure using a CUI while replacing the inner tube, whereas the other group compiled a paper report afterward. The CUI was enacted by a researcher according to a set of rules. Our results indicate that using a CUI for maintenance reports saves a significant amount of time, is no more cognitively demanding than writing a report, and results in maintenance reports of higher quality.
KW - Conversational user interface
KW - Knowledge management
KW - Knowledge sharing
KW - Maintenance reporting
KW - Technology probe
KW - Voice assistant
UR - http://www.scopus.com/inward/record.url?scp=85139267324&partnerID=8YFLogxK
U2 - 10.1145/3543829.3544516
DO - 10.1145/3543829.3544516
M3 - Conference contribution
AN - SCOPUS:85139267324
T3 - ACM International Conference Proceeding Series
BT - Proceedings of the 4th International Conference on Conversational User Interfaces, CUI 2022
PB - Association for Computing Machinery (ACM)
T2 - 4th International Conference on Conversational User Interfaces, CUI 2022
Y2 - 26 July 2022 through 28 July 2022
ER -