A Conversational User Interface for Instructional Maintenance Reports

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Abstract

Maintaining a complex system, such as a modern production line, is a knowledge-intensive task. Many firms use maintenance reports as a decision support tool. However, reports are often poor quality and tedious to compile. A Conversational User Interface (CUI) could streamline the reporting process by validating the user's input, eliciting more valuable information, and reducing the time needed. In this paper, we use a Technology Probe to explore the potential of a CUI to create instructional maintenance reports. We conducted a between-groups study (N = 24) in which participants had to replace the inner tube of a bicycle tire. One group documented the procedure using a CUI while replacing the inner tube, whereas the other group compiled a paper report afterward. The CUI was enacted by a researcher according to a set of rules. Our results indicate that using a CUI for maintenance reports saves a significant amount of time, is no more cognitively demanding than writing a report, and results in maintenance reports of higher quality.

Original languageEnglish
Title of host publicationProceedings of the 4th International Conference on Conversational User Interfaces, CUI 2022
PublisherAssociation for Computing Machinery (ACM)
Number of pages6
ISBN (Electronic)978-1-4503-9739-1
DOIs
Publication statusPublished - 2022
Event4th International Conference on Conversational User Interfaces, CUI 2022 - Glasgow, United Kingdom
Duration: 26 Jul 202228 Jul 2022

Publication series

NameACM International Conference Proceeding Series

Conference

Conference4th International Conference on Conversational User Interfaces, CUI 2022
Country/TerritoryUnited Kingdom
CityGlasgow
Period26/07/2228/07/22

Keywords

  • Conversational user interface
  • Knowledge management
  • Knowledge sharing
  • Maintenance reporting
  • Technology probe
  • Voice assistant

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