A step-by-step plan to manage and measure adding value by FM/CREM

Theo van der Voordt, Per Anker Jensen, Jan Gerard Hoendervanger, Feike Bergsma

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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This conference paper presents a new Value Adding Management model that aims to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes. The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement. The paper is based on a literature review and a cross-chapter analysis of a book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility. The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.
Original languageEnglish
Title of host publicationResearch papers for EuroFM’ 15th Research Symposium at EFMC 2016
EditorsSusanne Balslev Nielsen, Per Anker Jensen
Place of PublicationLyngby
PublisherPolyteknisk Forlag
ISBN (Print)9788750211020
Publication statusPublished - 2016
EventEFMC 2016: 15th EuroFM Research Symposium - Milan, Italy
Duration: 8 Jun 20169 Jun 2016


ConferenceEFMC 2016: 15th EuroFM Research Symposium


  • Added value
  • FM
  • CREM
  • Plan-Do-Check-Act
  • Intervention
  • KPIs


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