TY - JOUR
T1 - Amplifying Quiet voices
T2 - Challenges and opportunities for participatory design at an urban scale
AU - Gooch, Daniel
AU - Barker, Matthew
AU - Hudson , Lorraine
AU - Kelly, Ryan
AU - Kortuem, Gerd
AU - Van Der Linden, Janet
AU - Petre, Marian
AU - Brown, Rebecca
AU - Klis-Davies, Anna
AU - More Authors, null
N1 - Accepted author manuscript in repository
PY - 2018
Y1 - 2018
N2 - Many Smart City projects are beginning to consider the role of citizens. However, current methods for engaging urban populations in participatory design (PD) activities are somewhat limited. In this article, we describe an approach taken to empower socially disadvantaged citizens, using a variety of both social and technological tools, in a Smart City project. Through analysing the nature of citizens' concerns and proposed solutions, we explore the benefits of our approach, arguing that engaging citizens can uncover hyper-local concerns that provide a foundation for finding solutions to address citizen concerns. By reflecting on our approach, we identify four key challenges to utilising PD at an urban scale; balancing scale with the personal, who has control of the process, who is participating and integrating citizen-led work with local authorities. By addressing these challenges, we will be able to truly engage citizens as collaborators in co-designing their city.
AB - Many Smart City projects are beginning to consider the role of citizens. However, current methods for engaging urban populations in participatory design (PD) activities are somewhat limited. In this article, we describe an approach taken to empower socially disadvantaged citizens, using a variety of both social and technological tools, in a Smart City project. Through analysing the nature of citizens' concerns and proposed solutions, we explore the benefits of our approach, arguing that engaging citizens can uncover hyper-local concerns that provide a foundation for finding solutions to address citizen concerns. By reflecting on our approach, we identify four key challenges to utilising PD at an urban scale; balancing scale with the personal, who has control of the process, who is participating and integrating citizen-led work with local authorities. By addressing these challenges, we will be able to truly engage citizens as collaborators in co-designing their city.
KW - Citizen innovation
KW - Digital civics
KW - Participatory design
KW - Smart cities
UR - http://www.scopus.com/inward/record.url?scp=85041448751&partnerID=8YFLogxK
UR - http://resolver.tudelft.nl/uuid:710b17d2-36ee-4b01-b647-ce68499a69de
U2 - 10.1145/3139398
DO - 10.1145/3139398
M3 - Article
AN - SCOPUS:85041448751
SN - 1073-0516
VL - 25
SP - 1
EP - 34
JO - ACM Transactions on Computer - Human Interaction
JF - ACM Transactions on Computer - Human Interaction
IS - 1
M1 - 2
ER -