An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

Hennie Huijgens; Arie Van Deursen; Rini Van Solingen

doi:10.1145/2915970.2915987

An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

Hennie Huijgens, Arie Van Deursen, Rini Van Solingen

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

4 Citations (Scopus)

109 Downloads (Pure)

Abstract

Context: In this paper we present an exploratory study on the insights of organizations into the perceived value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration and defects needs to be done in relation with stakeholder satisfaction and perceived value. Objectives: We expect that bringing perceived value into the equation will help in increasing the impact such organizations deliver. Method: In order to find out whether our approach is practically feasible in an industrial setting, we performed an exploratory study in a Belgian telecom company. Results: In this study we evaluate 22 software projects that were delivered during one release. Fiftythree (53) key stakeholders provide stakeholder satisfaction and perceived value measurements in 103 completed surveys. Conclusions: We conclude that a focus on shortening overall project duration, and improving communication on intermediate progress improved stakeholder satisfaction and perceived value. Our study does not provide any evidence that steering on costs helped to improve these.

Original language	English
Title of host publication	Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016
Publisher	Association for Computing Machinery (ACM)
Number of pages	10
ISBN (Electronic)	9781450336918
DOIs	https://doi.org/10.1145/2915970.2915987
Publication status	Published - 1 Jun 2016
Event	20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016 - Limerick, Ireland Duration: 1 Jun 2016 → 3 Jun 2016

Conference

Conference	20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016
Country/Territory	Ireland
City	Limerick
Period	1/06/16 → 3/06/16

Keywords

Cost duration index
Evidence-based software engineering
Perceived value
Software economics
Stakeholder satisfaction

Access to Document

10.1145/2915970.2915987

TUD-SERG-2016-015Accepted author manuscript, 877 KB

Cite this

Huijgens, H., Van Deursen, A., & Van Solingen, R. (2016). An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects. In Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016 Article a31 Association for Computing Machinery (ACM). https://doi.org/10.1145/2915970.2915987

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Huijgens, H, Van Deursen, A & Van Solingen, R 2016, An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects. in Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016., a31, Association for Computing Machinery (ACM), 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016, Limerick, Ireland, 1/06/16. https://doi.org/10.1145/2915970.2915987

An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects. / Huijgens, Hennie; Van Deursen, Arie ; Van Solingen, Rini.
Proceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering, EASE 2016. Association for Computing Machinery (ACM), 2016. a31.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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N2 - Context: In this paper we present an exploratory study on the insights of organizations into the perceived value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration and defects needs to be done in relation with stakeholder satisfaction and perceived value. Objectives: We expect that bringing perceived value into the equation will help in increasing the impact such organizations deliver. Method: In order to find out whether our approach is practically feasible in an industrial setting, we performed an exploratory study in a Belgian telecom company. Results: In this study we evaluate 22 software projects that were delivered during one release. Fiftythree (53) key stakeholders provide stakeholder satisfaction and perceived value measurements in 103 completed surveys. Conclusions: We conclude that a focus on shortening overall project duration, and improving communication on intermediate progress improved stakeholder satisfaction and perceived value. Our study does not provide any evidence that steering on costs helped to improve these.

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An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

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EASE 2016 Best Paper Award

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An exploratory study on the effects of perceived value and stakeholder satisfaction on software projects

Abstract

Conference

Keywords

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EASE 2016 Best Paper Award

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