An information overload study: Using design methods for understanding

Ingrid Mulder*, Henk De Poot, Carla Verwij, Ruud Janssen, Marcel Bijlsma

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

20 Citations (Scopus)

Abstract

Information overload is not a clear-cut concept. To understand the concept we studied knowledge workers in their organizational context applying different design methods. These methods are increasingly used to inspire designers in designing technology solutions. However, for understanding ambiguous concepts they are less common. We compared critical incidents collection, cultural probing and storytelling with respect to their contribution to articulate the concept of information overload and to understand why respondents perceive information overload as problematic. At the same time, these insights will steer us towards practical guidelines and technological solutions bridging the gap between understanding human behaviour and (technological) support. Copyright the author(s) and CHISIG.

Original languageEnglish
Title of host publicationProceedings of the 18th Australia Conference on Computer-Human Interaction - Design
Subtitle of host publicationActivities, Artefacts and Environments, OZCHI '06
Pages245-252
Number of pages8
DOIs
Publication statusPublished - 2006
Externally publishedYes
Event18th Australia Conference on Computer-Human Interaction, OZCHI '06 - Sydney, NSW, Australia
Duration: 20 Nov 200624 Nov 2006

Publication series

NameACM International Conference Proceeding Series
Volume206

Conference

Conference18th Australia Conference on Computer-Human Interaction, OZCHI '06
Country/TerritoryAustralia
CitySydney, NSW
Period20/11/0624/11/06

Keywords

  • contextual research
  • critical incidents
  • cultural probes
  • design
  • information overload
  • knowledge workers
  • storytelling

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