@inproceedings{eba9546d920744b68bac2150a463657b,
title = "An information overload study: Using design methods for understanding",
abstract = "Information overload is not a clear-cut concept. To understand the concept we studied knowledge workers in their organizational context applying different design methods. These methods are increasingly used to inspire designers in designing technology solutions. However, for understanding ambiguous concepts they are less common. We compared critical incidents collection, cultural probing and storytelling with respect to their contribution to articulate the concept of information overload and to understand why respondents perceive information overload as problematic. At the same time, these insights will steer us towards practical guidelines and technological solutions bridging the gap between understanding human behaviour and (technological) support. Copyright the author(s) and CHISIG.",
keywords = "contextual research, critical incidents, cultural probes, design, information overload, knowledge workers, storytelling",
author = "Ingrid Mulder and {De Poot}, Henk and Carla Verwij and Ruud Janssen and Marcel Bijlsma",
year = "2006",
doi = "10.1145/1228175.1228218",
language = "English",
isbn = "1595935452",
series = "ACM International Conference Proceeding Series",
pages = "245--252",
booktitle = "Proceedings of the 18th Australia Conference on Computer-Human Interaction - Design",
note = "18th Australia Conference on Computer-Human Interaction, OZCHI '06 ; Conference date: 20-11-2006 Through 24-11-2006",
}