Abstract
The diffusion of mobile payments (M-payments) is still in its early stages and further research is needed to understand what motivates or restricts people's behaviour when using mobile services. Based on a sample of Dutch mobile service users, this study analyses the antecedents of two types of M-payments, those that take place before a product is acquired (pre-payment services) and those that take place at the same time or immediately after the product is acquired (post-payment services). We identified a number of reasons why mobile services have not yet found a place in people's daily routines and provide recommendations for the development of future M-payments.
Original language | English |
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Pages (from-to) | 499-517 |
Number of pages | 19 |
Journal | International Journal of Mobile Communications |
Volume | 14 |
Issue number | 5 |
DOIs | |
Publication status | Published - 2016 |
Keywords
- Customer behaviour
- Mobile payments
- Mobile services
- Motivation theory
- Pay in advance
- Pay later
- Post-payment
- Pre-payment
- Self efficacy theory
- TAM model