Approaches for Dialog Management in Conversational Agents

Jan-Gerrit Harms, Pavel Kucherbaev, Alessandro Bozzon, Geert-Jan Houben

Research output: Contribution to journalArticleScientificpeer-review

31 Citations (Scopus)
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Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and decides the next action for the agent to take. In this paper, we establish an overview of the field of DM, compare approaches and state-of-the-art tools in industry and research work on a set of dimensions, and identify directions for further research work.

Original languageEnglish
Article number8536470
Pages (from-to)13-22
Number of pages10
JournalIEEE Internet Computing
Issue number2
Publication statusPublished - 2019

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Autonomous agents
  • Software agents
  • Internet
  • Task Analysis
  • Probabilistic logic
  • Natural languages


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