TY - GEN
T1 - Artificial Intelligence in Supermarkets
T2 - 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024
AU - Rodrigues, Zenaldo
AU - Pinheiro, Luiz
AU - Marcolin, Carla
AU - Matheus, Ricardo
AU - Saxena, Stuti
AU - Morais, Marcos
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2024
Y1 - 2024
N2 - This study aims to analyze the impacts of Artificial Intelligence (AI) and automation in the supermarket sector, focusing on three main areas: tasks, jobs, and automation processes. The research builds on studies about technology adoption and its impact on employment, including Christensen approach on disruptive innovation, Huang & Rust [19] on artificial intelligence in services, and Jarrahi [27] on human-AI symbiosis. A multiple case study approach was employed, involving interviews with four groups: cashiers, managers, customers who use self-checkouts, and customers who do not use self-checkouts. The interviews were analyzed using qualitative methods to identify emerging subcategories. Many customers prefer manned checkouts due to convenience. Self-service checkout technology is primarily used for small purchases, and younger customers find it easier to use. Employees do not currently feel threatened by automation, but there is a trend toward job reduction and relocation to roles requiring analytical, intuitive, and emotional skills. Managers do not see the need to prepare employees for a future without self-service checkouts, focusing instead on current training. Future research should analyze other supermarket functions that could be impacted by AI automation and investigate more deeply the acceptance and impact of these technologies on the labor market.
AB - This study aims to analyze the impacts of Artificial Intelligence (AI) and automation in the supermarket sector, focusing on three main areas: tasks, jobs, and automation processes. The research builds on studies about technology adoption and its impact on employment, including Christensen approach on disruptive innovation, Huang & Rust [19] on artificial intelligence in services, and Jarrahi [27] on human-AI symbiosis. A multiple case study approach was employed, involving interviews with four groups: cashiers, managers, customers who use self-checkouts, and customers who do not use self-checkouts. The interviews were analyzed using qualitative methods to identify emerging subcategories. Many customers prefer manned checkouts due to convenience. Self-service checkout technology is primarily used for small purchases, and younger customers find it easier to use. Employees do not currently feel threatened by automation, but there is a trend toward job reduction and relocation to roles requiring analytical, intuitive, and emotional skills. Managers do not see the need to prepare employees for a future without self-service checkouts, focusing instead on current training. Future research should analyze other supermarket functions that could be impacted by AI automation and investigate more deeply the acceptance and impact of these technologies on the labor market.
KW - AI
KW - Artificial Intelligence
KW - Automation
KW - Jobs
KW - Supermarkets
UR - http://www.scopus.com/inward/record.url?scp=85204529948&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-72234-9_8
DO - 10.1007/978-3-031-72234-9_8
M3 - Conference contribution
AN - SCOPUS:85204529948
SN - 9783031722332
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 90
EP - 102
BT - Disruptive Innovation in a Digitally Connected Healthy World - 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024, Proceedings
A2 - van de Wetering, Rogier
A2 - Helms, Remko
A2 - Roelens, Ben
A2 - Bagheri, Samaneh
A2 - Dwivedi, Yogesh K.
A2 - Pappas, Ilias O.
A2 - Mäntymäki, Matti
PB - Springer
Y2 - 11 September 2024 through 13 September 2024
ER -