@inproceedings{c04210c7f6284f8590964cabc78f6519,
title = "Assessing the actionability of SERVQUAL for health care services",
keywords = "Conf.proc. > 3 pag",
author = "F Secomandi and HMJJ Snelders and L Teunter and HJ Hultink",
year = "2008",
language = "Undefined/Unknown",
publisher = "EMAC",
pages = "1--8",
editor = "KJ Perks and P Shukla",
booktitle = "Proceedings of the 37th EMAC Conference - Marketing Landscapes: A Pause for Thought",
note = "37th EMAC Conference - Marketing Landscapes: A Pause for Thought, Brighton, UK ; Conference date: 27-05-2008 Through 30-05-2008",
}