Assessing the actionability of SERVQUAL for health care services

F Secomandi, HMJJ Snelders, L Teunter, HJ Hultink

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

Original languageUndefined/Unknown
Title of host publicationProceedings of the 37th EMAC Conference - Marketing Landscapes: A Pause for Thought
EditorsKJ Perks, P Shukla
Place of PublicationS.l.
PublisherEMAC
Pages1-8
Number of pages8
Publication statusPublished - 2008
Event37th EMAC Conference - Marketing Landscapes: A Pause for Thought, Brighton, UK - S.l.
Duration: 27 May 200830 May 2008

Publication series

Name
PublisherEMAC

Conference

Conference37th EMAC Conference - Marketing Landscapes: A Pause for Thought, Brighton, UK
Period27/05/0830/05/08

Keywords

  • Conf.proc. > 3 pag

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