Automatic Resolution of Normative Conflicts in Supportive Technology Based on User Values

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10 Citations (Scopus)
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Social commitments (SCs) provide a flexible, norm-based, governance structure for sharing and receiving data. However, users of data sharing applications can subscribe to multiple SCs, possibly producing opposing sharing and receiving requirements. We propose resolving such conflicts automatically through a conflict resolution model based on relevant user values such as privacy and safety. The model predicts a user’s preferred resolution by choosing the commitment that best supports the user’s values. We show through an empirical user study (n = 396) that values, as well as recency and norm type, significantly improve a system’s ability to predict user preference in location sharing conflicts.
Original languageEnglish
Article number41
Pages (from-to)1-21
Number of pages21
JournalACM Transactions on Internet Technology (TOIT)
Issue number4
Publication statusPublished - 2018

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Social media
  • location sharing
  • social commitments
  • normative frameworks
  • conflict resolution
  • user values


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