Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands

Luca Tangi, Marijn Janssen, Michele Benedetti, Giuliano Noci

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)
4 Downloads (Pure)

Abstract

The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and leading this transformation process. This article aims at filling this gap by surveying Dutch public administrations. In total, 46 responses from different organizations were collected that provide insight into their transformation efforts. Findings show that digital transformation efforts had only a partial impact at the organizational level: processes, employees’ duties and tasks and information systems are going through a deep transformation, whereas the social system seems to be less affected by the transformation process. Moreover, the analysis results suggest that external drivers are the main motivation for organizational transformation, and that expected internal barriers do not de facto result in digital transformation. These counterintuitive results suggest that in public administrations only exogenous input result in a sense of urgency and that the perceived barriers to transformation can be overcome if there is sufficient external pressure.

Original languageEnglish
Title of host publicationElectronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Proceedings
EditorsGabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk
PublisherSpringer
Pages42-56
Number of pages15
ISBN (Print)9783030575984
DOIs
Publication statusPublished - 2020
Event19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020 - Linkoping, Sweden
Duration: 31 Aug 20202 Sep 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12219 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020
CountrySweden
CityLinkoping
Period31/08/202/09/20

Keywords

  • Barriers and drivers
  • E-government
  • Organizational transformation
  • Socio-technical theory
  • Transformational government

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