TY - GEN
T1 - Barriers and Drivers of Digital Transformation in Public Organizations
T2 - 19th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2020, held in conjunction with the IFIP WG 8.5 International Conference on Electronic Participation, ePart 2020, and the International Conference for E-Democracy and Open Government Conference, CeDEM 2020
AU - Tangi, Luca
AU - Janssen, Marijn
AU - Benedetti, Michele
AU - Noci, Giuliano
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2020
Y1 - 2020
N2 - The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and leading this transformation process. This article aims at filling this gap by surveying Dutch public administrations. In total, 46 responses from different organizations were collected that provide insight into their transformation efforts. Findings show that digital transformation efforts had only a partial impact at the organizational level: processes, employees’ duties and tasks and information systems are going through a deep transformation, whereas the social system seems to be less affected by the transformation process. Moreover, the analysis results suggest that external drivers are the main motivation for organizational transformation, and that expected internal barriers do not de facto result in digital transformation. These counterintuitive results suggest that in public administrations only exogenous input result in a sense of urgency and that the perceived barriers to transformation can be overcome if there is sufficient external pressure.
AB - The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and leading this transformation process. This article aims at filling this gap by surveying Dutch public administrations. In total, 46 responses from different organizations were collected that provide insight into their transformation efforts. Findings show that digital transformation efforts had only a partial impact at the organizational level: processes, employees’ duties and tasks and information systems are going through a deep transformation, whereas the social system seems to be less affected by the transformation process. Moreover, the analysis results suggest that external drivers are the main motivation for organizational transformation, and that expected internal barriers do not de facto result in digital transformation. These counterintuitive results suggest that in public administrations only exogenous input result in a sense of urgency and that the perceived barriers to transformation can be overcome if there is sufficient external pressure.
KW - Barriers and drivers
KW - E-government
KW - Organizational transformation
KW - Socio-technical theory
KW - Transformational government
UR - https://www.scopus.com/pages/publications/85096507359
U2 - 10.1007/978-3-030-57599-1_4
DO - 10.1007/978-3-030-57599-1_4
M3 - Conference contribution
AN - SCOPUS:85096507359
SN - 9783030575984
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 42
EP - 56
BT - Electronic Government - 19th IFIP WG 8.5 International Conference, EGOV 2020, Proceedings
A2 - Viale Pereira, Gabriela
A2 - Janssen, Marijn
A2 - Lee, Habin
A2 - Lindgren, Ida
A2 - Rodríguez Bolívar, Manuel Pedro
A2 - Scholl, Hans Jochen
A2 - Zuiderwijk, Anneke
PB - Springer
Y2 - 31 August 2020 through 2 September 2020
ER -