Benchmarken: hoe kan dat leiden tot verbetering?

Marieke de Goede; Bert Enserink; Ignaz Worm; Jan Peter van der Hoek

Benchmarken: hoe kan dat leiden tot verbetering?

Translated title of the contribution: Benchmarking: How can that lead to improvements?

Marieke de Goede, Bert Enserink, Ignaz Worm, Jan Peter van der Hoek

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Abstract

Since 1997, the performance of Dutch drinking water companies are compared to each other using a benchmark. After a period of much improvement, the process now seems to be stagnating. Why? And what can be done about it?

Translated title of the contribution	Benchmarking: How can that lead to improvements?
Original language	Dutch
Pages (from-to)	16-30
Journal	H2O: tijdschrift voor watervoorziening en waterbeheer
Volume	december
Publication status	Published - 2016

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2016_H2O_Benchmark_DeGoede_WaterMatters_NLFinal published version, 2.65 MBLicence: Unspecified
2016_H2O_Benchmark_DeGoede_WaterMatters_ENGFinal published version, 3.63 MBLicence: Unspecified

https://issuu.com/h2o-magazine/docs/water_matters_dec._16/30

Cite this

@article{9d86587d1f254966abc2bc0c49b9bfae,

title = "Benchmarken: hoe kan dat leiden tot verbetering?",

abstract = "Since 1997, the performance of Dutch drinking water companies are compared to each other using a benchmark. After a period of much improvement, the process now seems to be stagnating. Why? And what can be done about it?",

author = "{de Goede}, Marieke and Bert Enserink and Ignaz Worm and {van der Hoek}, {Jan Peter}",

year = "2016",

language = "Dutch",

volume = "december",

pages = "16--30",