Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement

Enzo Falco, Reinout Kleinhans

    Research output: Contribution to journalArticleScientificpeer-review

    44 Citations (Scopus)
    40 Downloads (Pure)

    Abstract

    Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments
    Original languageEnglish
    Pages (from-to)17-20
    JournalInternational Journal of Information Management
    Volume40
    DOIs
    Publication statusPublished - 2018

    Bibliographical note

    Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care

    Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

    Keywords

    • Digital participatory platforms
    • Local government challenges
    • Citizen engagement
    • Civic technology

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