Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters

Anne Madeleine Kranzbühler*, Alfred Zerres, Mirella H.P. Kleijnen, Peeter W.J. Verlegh

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

42 Citations (Scopus)
104 Downloads (Pure)

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Psychology