Abstract
Supply chain literature has emphasised the importance of data analytics capability in driving supply chain outcomes. Additionally, along with knowledge and professional judgement, providing data-driven analyses has become a critical component of professional service operations. However, there remains little understanding of how organisations build data analytics capability to reduce supply network uncertainty. A single case study of a professional service firm revealed analytics capability to be a combination of three capabilities, each with its distinct micro-foundations. We argue that the development of analytics capability requires the interaction of individual abilities and knowledge-bases with social and technical inter-organisational processes and structures.
| Original language | English |
|---|---|
| Title of host publication | European Operations Management Association (EurOMA) |
| Number of pages | 8 |
| Publication status | Published - 2021 |
| Externally published | Yes |
Keywords
- Organisational information processing theory
- data analytics capability
- micro-foundations
- professional service operations