Capturing complex business processes ionterdependencies using modeling and simulation in a multi-actor environment

Jessica W. Sun, Joseph Barjis, Alexander Verbraeck, Marijn Janssen, Jacco Kort

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)

Abstract

Current business processes tend to become increasingly complex as a result of extensive interdependencies with partner organizations and the increasing use of technology for decision making in multi-actor environments. This complexity often grows to the extent that none of the involved actors is able to have a total overview of the complete end-to-end processes. An example of such a complex process is the application process of new merchants to obtain the possibility to accept electronic payments. Although static modeling of such a process can reveal valuable information about the structure and organization of business processes and the relation with the involved actors, a simulation model can provide more insight into behavior of the business system. With this knowledge the possible bottlenecks and problems within this process can be found, and then used to improve the business system resulting in an improved customer satisfaction. This paper describes the set-up of this simulation model and its use for finding efficient policy measures for involved actors.

Original languageEnglish
Title of host publicationAdvances in Enterprise Engineering III - 5th International Workshop, CIAO 2009, and 5th International Workshop, EOMAS 2009, held at CAiSE 2009, Proceedings
PublisherSpringer
Pages16-27
Number of pages12
ISBN (Print)9783642019142
DOIs
Publication statusPublished - 1 Jan 2009
Event5th International Workshop, CIAO 2009, and 5th International Workshop, EOMAS 2009, held at CAiSE 2009 - Amsterdam, Netherlands
Duration: 8 Jun 20099 Jun 2009

Publication series

NameLecture Notes in Business Information Processing
Volume34 LNBIP
ISSN (Print)1865-1348

Conference

Conference5th International Workshop, CIAO 2009, and 5th International Workshop, EOMAS 2009, held at CAiSE 2009
CountryNetherlands
CityAmsterdam
Period8/06/099/06/09

Keywords

  • Actors interdependency
  • Animation
  • Business process complexity
  • Business process simulation
  • Business processes modeling
  • Complex business process
  • Discrete event simulation
  • Multi-actor system
  • Visualization

Fingerprint

Dive into the research topics of 'Capturing complex business processes ionterdependencies using modeling and simulation in a multi-actor environment'. Together they form a unique fingerprint.

Cite this