TY - GEN
T1 - Capturing complex business processes ionterdependencies using modeling and simulation in a multi-actor environment
AU - Sun, Jessica W.
AU - Barjis, Joseph
AU - Verbraeck, Alexander
AU - Janssen, Marijn
AU - Kort, Jacco
PY - 2009/1/1
Y1 - 2009/1/1
N2 - Current business processes tend to become increasingly complex as a result of extensive interdependencies with partner organizations and the increasing use of technology for decision making in multi-actor environments. This complexity often grows to the extent that none of the involved actors is able to have a total overview of the complete end-to-end processes. An example of such a complex process is the application process of new merchants to obtain the possibility to accept electronic payments. Although static modeling of such a process can reveal valuable information about the structure and organization of business processes and the relation with the involved actors, a simulation model can provide more insight into behavior of the business system. With this knowledge the possible bottlenecks and problems within this process can be found, and then used to improve the business system resulting in an improved customer satisfaction. This paper describes the set-up of this simulation model and its use for finding efficient policy measures for involved actors.
AB - Current business processes tend to become increasingly complex as a result of extensive interdependencies with partner organizations and the increasing use of technology for decision making in multi-actor environments. This complexity often grows to the extent that none of the involved actors is able to have a total overview of the complete end-to-end processes. An example of such a complex process is the application process of new merchants to obtain the possibility to accept electronic payments. Although static modeling of such a process can reveal valuable information about the structure and organization of business processes and the relation with the involved actors, a simulation model can provide more insight into behavior of the business system. With this knowledge the possible bottlenecks and problems within this process can be found, and then used to improve the business system resulting in an improved customer satisfaction. This paper describes the set-up of this simulation model and its use for finding efficient policy measures for involved actors.
KW - Actors interdependency
KW - Animation
KW - Business process complexity
KW - Business process simulation
KW - Business processes modeling
KW - Complex business process
KW - Discrete event simulation
KW - Multi-actor system
KW - Visualization
UR - http://www.scopus.com/inward/record.url?scp=67649946194&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-01915-9_2
DO - 10.1007/978-3-642-01915-9_2
M3 - Conference contribution
AN - SCOPUS:67649946194
SN - 9783642019142
T3 - Lecture Notes in Business Information Processing
SP - 16
EP - 27
BT - Advances in Enterprise Engineering III - 5th International Workshop, CIAO 2009, and 5th International Workshop, EOMAS 2009, held at CAiSE 2009, Proceedings
PB - Springer
T2 - 5th International Workshop, CIAO 2009, and 5th International Workshop, EOMAS 2009, held at CAiSE 2009
Y2 - 8 June 2009 through 9 June 2009
ER -