Case Study 4: Financial Services Provider

Albert Plugge, Shahrokh Nikou

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific


In this chapter, we describe the fourth case study, which is a global operating service provider specialised in financial services. We first sketch out the context of the service provider, and next, describe how they established the delivery of financial business services (FSSC). Then, we elaborate on the antecedents that are part of our research. As a final step, we analyse the findings and summarise our conclusions.
Original languageEnglish
Title of host publicationDigitalisation of Global Business Services: Orchestrating the Enterprise Ecosystem
EditorsAlbert Plugge, Shahrokh Nikou
Place of PublicationCham
Number of pages18
ISBN (Print)978-3-031-51528-6
Publication statusPublished - 2024

Publication series

NameTechnology, Work and Globalization (TWG)

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


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