@inbook{5d908d5fadbb45b9841c9d4cb60876ff,
title = "Case Study 4: Financial Services Provider",
abstract = "In this chapter, we describe the fourth case study, which is a global operating service provider specialised in financial services. We first sketch out the context of the service provider, and next, describe how they established the delivery of financial business services (FSSC). Then, we elaborate on the antecedents that are part of our research. As a final step, we analyse the findings and summarise our conclusions.",
author = "Albert Plugge and Shahrokh Nikou",
note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public. ",
year = "2024",
doi = "10.1007/978-3-031-51528-6_9",
language = "English",
isbn = "978-3-031-51528-6",
series = "Technology, Work and Globalization (TWG)",
publisher = "Springer",
pages = "181--198",
editor = "Albert Plugge and Shahrokh Nikou",
booktitle = "Digitalisation of Global Business Services: Orchestrating the Enterprise Ecosystem",
}