Challenges to government use of social media

Enzo Falco; Reinout Kleinhans; Gabriela Viale Pereira

doi:10.1145/3209281.3209298

Challenges to government use of social media

Enzo Falco, Reinout Kleinhans, Gabriela Viale Pereira

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

2 Citations (Scopus)

40 Downloads (Pure)

Abstract

The use of different kinds of social media by government has been steadily increasing over the last decade. National, regional and local governments often employ social media to communicate and interact with citizens, organizations and/or other government agencies. However, as many authors highlight, the use of social media by government has many challenges, barriers and issues which undermine governments' actual use of social media. We argue, however, that prior research has to some extent overlooked the nature of challenges, in so far as it does not fully address differences between them and other elements, such as risks. This has resulted in a debate on challenges that includes both general barriers and risks of social media use by governments which, as a consequence, does not allow for consideration of the different actions that are needed to counter challenges and risks.

Original language	English
Title of host publication	Proceedings of the 19th Annual International Conference on Digital Government Research (DG.O 2018)
Subtitle of host publication	Governance in the Data Age
Editors	Anneke Zuiderwijk, Charles C. Hinnant
Place of Publication	New York, USA
Publisher	Association for Computing Machinery (ACM)
Number of pages	3
ISBN (Electronic)	978-1-4503-6526-0
DOIs	https://doi.org/10.1145/3209281.3209298
Publication status	Published - 2018
Event	19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018: Governance in the Data Age - Delf, Netherlands Duration: 30 May 2018 → 1 Jun 2018

Conference

Conference	19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018
Country/Territory	Netherlands
City	Delf
Period	30/05/18 → 1/06/18

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care

Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Keywords

Citizen engagement
Citizen-government interaction
E-government
Government challenges
Social media challenges

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10.1145/3209281.3209298

a124-falcoFinal published version, 507 KB

Cite this

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title = "Challenges to government use of social media",

abstract = "The use of different kinds of social media by government has been steadily increasing over the last decade. National, regional and local governments often employ social media to communicate and interact with citizens, organizations and/or other government agencies. However, as many authors highlight, the use of social media by government has many challenges, barriers and issues which undermine governments' actual use of social media. We argue, however, that prior research has to some extent overlooked the nature of challenges, in so far as it does not fully address differences between them and other elements, such as risks. This has resulted in a debate on challenges that includes both general barriers and risks of social media use by governments which, as a consequence, does not allow for consideration of the different actions that are needed to counter challenges and risks.",

keywords = "Citizen engagement, Citizen-government interaction, E-government, Government challenges, Social media challenges",

author = "Enzo Falco and Reinout Kleinhans and {Viale Pereira}, Gabriela",

note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.; 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 : Governance in the Data Age ; Conference date: 30-05-2018 Through 01-06-2018",

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Falco, E, Kleinhans, R & Viale Pereira, G 2018, Challenges to government use of social media. in A Zuiderwijk & CC Hinnant (eds), Proceedings of the 19th Annual International Conference on Digital Government Research (DG.O 2018): Governance in the Data Age., 124, Association for Computing Machinery (ACM), New York, USA, 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018, Delf, Netherlands, 30/05/18. https://doi.org/10.1145/3209281.3209298

Challenges to government use of social media. / Falco, Enzo; Kleinhans, Reinout; Viale Pereira, Gabriela.
Proceedings of the 19th Annual International Conference on Digital Government Research (DG.O 2018): Governance in the Data Age. ed. / Anneke Zuiderwijk; Charles C. Hinnant. New York, USA: Association for Computing Machinery (ACM), 2018. 124.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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AU - Kleinhans, Reinout

AU - Viale Pereira, Gabriela

N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

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Challenges to government use of social media

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Keywords

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