Abstract
Conversational interfaces can facilitate human-computer interactions. Whether or not conversational interfaces can improve worker experience and work quality in crowdsourcing marketplaces has remained unanswered. We investigate the suitability of text-based conversational interfaces for microtask crowdsourcing. We designed a rigorous experimental campaign aimed at gauging the interest and acceptance by crowdworkers for this type of work interface. We compared Web and conversational interfaces for five common microtask types and measured the execution time, quality of work, and the perceived satisfaction of 316 workers recruited from the FigureEight platform. We show that conversational interfaces can be used effectively for crowdsourcing microtasks, resulting in a high satisfaction from workers, and without having a negative impact on task execution time or work quality.
Original language | English |
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Title of host publication | UMAP'19 |
Subtitle of host publication | Proceedings of the 27th Conference on User Modeling, Adaptation and Personalization |
Place of Publication | New York, NY, USA |
Publisher | Association for Computing Machinery (ACM) |
Pages | 243-251 |
Number of pages | 9 |
ISBN (Print) | 978-1-4503-6021-0 |
DOIs | |
Publication status | Published - 2019 |
Event | UMAP 2019: 27th ACM Conference on User Modeling, Adaptation and Personalization - Larnaca, Cyprus Duration: 9 Jun 2019 → 12 Jun 2019 Conference number: 27 |
Conference
Conference | UMAP 2019 |
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Country/Territory | Cyprus |
City | Larnaca |
Period | 9/06/19 → 12/06/19 |
Bibliographical note
Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-careOtherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Keywords
- Microtask Crowdsourcing
- Chatbots
- Conversational Agents