| Original language | English |
|---|---|
| Title of host publication | The handbook of service innovation |
| Editors | R Agarwal, W Selen, G Roos, R Green |
| Place of Publication | London |
| Publisher | Springer |
| Pages | 545-574 |
| Number of pages | 842 |
| ISBN (Print) | 978-1-4471-6589-7 |
| DOIs | |
| Publication status | Published - 2015 |
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