@inproceedings{aef8a48988594abeab27d5f70e4d3d49,
title = "Collecting data for simulation of IT service management process",
keywords = "ZX Int.klas.verslagjaar < 2002",
author = "{de Jong}, W",
year = "2001",
language = "Undefined/Unknown",
isbn = "90-806441-1-0",
publisher = "Delft University of Technology",
pages = "1--9",
editor = "{AW Heemink} and {... [et Al]}",
booktitle = "Proceedings Eurosim 2001",
address = "Netherlands",
note = "Shaping future with simulation, Delft ; Conference date: 26-06-2001 Through 29-06-2001",
}