Comparing Consumers' Product Care in Product-Service Systems and Ownership

V.S.C. Tunn, L. Ackermann

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

7 Citations (Scopus)
28 Downloads (Pure)


Product-service systems are circular business models that can potentially extend product lifetimes and reduce resource consumption. However, consumer product care is crucial in these business models. We explore consumer product care of newly bought, second-hand, and accessed bicycles and washing machines through an online survey (n = 212). Our analysis shows lower consumer product care of accessed products compared to ownership. Three strategies could address this; design for care, design to reduce the need for care, contractual conditions to stimulate care or penalise the lack thereof
Original languageEnglish
Title of host publicationProceedings of the Design Society: DESIGN Conference 2020
PublisherCambridge University Press
Number of pages10
Publication statusPublished - 2020
Event16th International Design Conference (Cancelled) - Cavtat, Croatia
Duration: 26 Oct 202029 Oct 2020

Publication series

NameProceedings of the Design Society: DESIGN Conference
ISSN (Print)2633-7762


Conference16th International Design Conference (Cancelled)
OtherCancelled due to COVID-19. Papers are only published

Bibliographical note

Due to COVID-19 The DESIGN 2020 conference will be organised online


  • business models
  • circular economy
  • design for sustainability
  • product-service systems (PSS)
  • sustainable consumer behaviour

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