Comparing Consumers' Product Care in Product-Service Systems and Ownership

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Abstract

Product-service systems are circular business models that can potentially extend product lifetimes and reduce resource consumption. However, consumer product care is crucial in these business models. We explore consumer product care of newly bought, second-hand, and accessed bicycles and washing machines through an online survey (n = 212). Our analysis shows lower consumer product care of accessed products compared to ownership. Three strategies could address this; design for care, design to reduce the need for care, contractual conditions to stimulate care or penalise the lack thereof
Original languageEnglish
Title of host publicationProceedings of the Design Society: DESIGN Conference 2020
PublisherCambridge University Press
Number of pages2167
Volume1
DOIs
Publication statusPublished - 2020
Event16th International Design Conference - Cavtat, Croatia
Duration: 26 Oct 202029 Oct 2020

Conference

Conference16th International Design Conference
CountryCroatia
CityCavtat
Period26/10/2029/10/20
OtherCancelled due to COVID-19. Papers are only published

Keywords

  • business model
  • circular econom
  • design for sustainability
  • product-service systems (PSS
  • sustainable consumer behaviour

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    Tunn, V. S. C., & Ackermann, L. (2020). Comparing Consumers' Product Care in Product-Service Systems and Ownership. In Proceedings of the Design Society: DESIGN Conference 2020 (Vol. 1). Cambridge University Press. https://doi.org/10.1017/dsd.2020.80