Conclusion: Limitations and Future Research

Albert Plugge, Shahrokh Nikou

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific


In this book, we introduced four objectives to explore which antecedents form a part of an enterprise orchestration capability that aims at integrating internal and external resources. We theoretically developed and empirically validated a business services portfolio model and its corresponding antecedents. More specifically, we demonstrated how digitalisation may overcome business services implementation barriers. Overall, we focus on digitalised Global Business Services (GBSs) in the context of a plural sourcing strategy and provided evidence how an enterprise ecosystem approach may decrease GBS implementation challenges. In doing so, we operationalised our definition as described in the introduction “An enterprise ecosystem is a socio-technical environment in which individuals within organisational units, which are supported by digital interactions, collaborate in co-creating, implementing and orchestrating GBSs in order to create business value”.
Original languageEnglish
Title of host publicationDigitalisation of Global Business Services: Orchestrating the Enterprise Ecosystem
EditorsAlbert Plugge, Shahrokh Nikou
Place of PublicationCham
Number of pages8
ISBN (Print)978-3-031-51528-6
Publication statusPublished - 2024

Publication series

NameTechnology, Work and Globalization

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


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