Consumer perceptions of service constellations: Implications for service innovation

ACR van Riel, G Calabretta, PH Driessen, B Hillebrand, A Humphreys, M Krafft, SFM Beckers

Research output: Contribution to journalArticleScientificpeer-review

40 Citations (Scopus)
Original languageEnglish
Pages (from-to)314-329
Number of pages16
JournalJournal of Service Management
Volume24
Issue number3
DOIs
Publication statusPublished - 2013

Keywords

  • CWTS JFIS < 0.75

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