Consumer perceptions of service constellations: Implications for service innovation

ACR van Riel, G Calabretta, PH Driessen, B Hillebrand, A Humphreys, M Krafft, SFM Beckers

Research output: Contribution to journal › Article › Scientific › peer-review

53 Citations (Scopus)

Original language	English
Pages (from-to)	314-329
Number of pages	16
Journal	Journal of Service Management
Volume	24
Issue number	3
DOIs	https://doi.org/10.1108/09564231311327012
Publication status	Published - 2013

Keywords

@article{9ee11f877a6f4fa6b95336497b84c7de,

title = "Consumer perceptions of service constellations: Implications for service innovation",

keywords = "CWTS JFIS < 0.75",

author = "{van Riel}, ACR and G Calabretta and PH Driessen and B Hillebrand and A Humphreys and M Krafft and SFM Beckers",

year = "2013",

doi = "10.1108/09564231311327012",

language = "English",

volume = "24",

pages = "314--329",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Publishing",

number = "3",

}

TY - JOUR

T1 - Consumer perceptions of service constellations: Implications for service innovation

AU - van Riel, ACR

AU - Calabretta, G

AU - Driessen, PH

AU - Hillebrand, B

AU - Humphreys, A

AU - Krafft, M

AU - Beckers, SFM

PY - 2013

Y1 - 2013

KW - CWTS JFIS < 0.75

U2 - 10.1108/09564231311327012

DO - 10.1108/09564231311327012

M3 - Article

SN - 1757-5818

VL - 24

SP - 314

EP - 329

JO - Journal of Service Management

JF - Journal of Service Management

IS - 3

ER -