@inproceedings{2d0e7f6dba084b198709420bec970452,
title = "Control mechanisms for assessing the quality of handmade and artistic products in e-marketplace platforms",
abstract = "Selling handmade and artistic goods online is challenging since buyers need to be able to assess product quality before purchase. This study aims to explore how control mechanisms aid the assessment of the product quality of handmade and artistic goods. We do so by extracting control mechanisms for e-marketplace platforms from existing literature and discussing to what extent these are suitable for handmade and artistic goods. We found that existing literature mainly focuses on reputation systems. We reshaped the findings by conducting desk research to identify how control mechanisms are applied in a number of e-marketplaces. Our results show that in e-marketplaces that focus on selling handmade artistic products, a reputation system is not sufficient to ensure product quality in an online environment. Thus, it is critical to apply other control mechanisms which are more effective in increasing the trustworthiness of the seller of artistic and handmade goods. Last, we also suggest alternative control mechanisms to be explored in future research.",
keywords = "Control Mechanisms, E-marketplace, Product quality, Reputation system, Trustworthiness",
author = "Ade Ratnasari and {de Reuver}, Mark",
year = "2020",
doi = "10.18690/978-961-286-280-0.19",
language = "English",
series = "32nd Bled eConference Humanizing Technology for a Sustainable Society, BLED 2019 - Conference Proceedings",
publisher = "University of Maribor Press",
pages = "345--365",
editor = "Andreja Pucihar and Borstnar, {Mirjana Kljajic} and Roger Bons and Juergen Seitz and Helen Cripps and Doroteja Vidmar",
booktitle = "32nd Bled eConference Humanizing Technology for a Sustainable Society, BLED 2019 - Conference Proceedings",
note = "32nd Bled eConference: Humanizing Technology for a Sustainable Society, BLED 2019 ; Conference date: 16-06-2019 Through 19-06-2019",
}