COVID-19 and the Internet: Lessons Learned

Volker Stocker, William Lehr, Georgios Smaragdakis

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

3 Citations (Scopus)
22 Downloads (Pure)


The COVID-19 pandemic has disrupted the ‘real’ world and substantially impacted the virtual world and thus the Internet ecosystem. It has caused a significant exogenous shock that offers a wealth of natural experiments and produced new data about broadband, clouds, and the Internet in times of crisis. In this chapter, we characterise and evaluate the evolving impact of the global COVID-19 crisis on traffic patterns and loads and the impact of those on Internet performance from multiple perspectives. While we place a particular focus on deriving insights into how we can better respond to crises and better plan for the post-COVID-19 ‘new normal’, we analyse the impact on and the responses by different actors of the Internet ecosystem across different jurisdictions. With a focus on the USA and Europe, we examine the responses of both public and private actors, with the latter including content and cloud providers, content delivery networks, and Internet service providers (ISPs). This chapter makes two contributions: first, we derive lessons learned for a future post-COVID-19 world to inform non-networking spheres and policy-making; second, the insights gained assist the networking community in better planning for the future.
Original languageEnglish
Title of host publicationBeyond the Pandemic?
Subtitle of host publicationExploring the Impact of COVID-19 on Telecommunications and the Internet
EditorsJason Whalley, Volker Stocker, William Lehr
PublisherEmerald Publishing
Number of pages53
ISBN (Electronic)9781802620498
ISBN (Print)978-1-80262-050-4, 978-1-80262-049-8
Publication statusPublished - 2023

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project
Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


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