Customer journeys for service innovations: Balancing the management and design perspectives on experiences

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of 32nd EGOS Colloquium, Naples
Subtitle of host publication	Organising in the shadow of power
Publisher	EGOS
Pages	1-27
Number of pages	27
Publication status	Published - 7 Jul 2016
Event	32nd EGOS Colloquium: Organizing in the Shadow of Power - Napels, Italy Duration: 7 Jul 2016 → 9 Jul 2016

Cite this

@inproceedings{6544042074db4590ae5f993d02682464,

title = "Customer journeys for service innovations: Balancing the management and design perspectives on experiences",

author = "Mirthe Monninkhof and Lianne Simonse",

year = "2016",

month = jul,

day = "7",

language = "English",

pages = "1--27",

booktitle = "Proceedings of 32nd EGOS Colloquium, Naples",

publisher = "EGOS",

note = "32nd EGOS Colloquium : Organizing in the Shadow of Power ; Conference date: 07-07-2016 Through 09-07-2016",

}

Customer journeys for service innovations: Balancing the management and design perspectives on experiences. / Monninkhof, Mirthe; Simonse, Lianne.
Proceedings of 32nd EGOS Colloquium, Naples : Organising in the shadow of power. EGOS, 2016. p. 1-27.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review