Deadly meals: The influence of personal and job factors on burnout and risky riding behaviours of food delivery motorcyclists

Duy Quy Nguyen-Phuoc*, Ly Ngoc Thi Nguyen, Diep Ngoc Su, Minh Hieu Nguyen, Oscar Oviedo-Trespalacios

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

4 Citations (Scopus)
107 Downloads (Pure)


Food delivery riders are overrepresented in road crashes. Arguably, the increased risk experienced by food delivery riders is linked to the working conditions offered by the “gig economy”. Research is needed to fully understand the safety-related issues this vulnerable group of road users face daily and identify opportunities for counter measures. In this investigation, we proposed a new theoretical model to explain the risky behaviour of food delivery motorcyclists based on the well-established Job Demands-Resources (JD-R) model. Following the JD-R, we considered the impact of job demands (job aspects that require sustained effort) and job resources (job aspects that help achieve work-related goals, reduce job demands and stimulate personal development) on the risky riding behaviours of food delivery motorcyclists. The JD-R model was also extended with three constructs, including personal demands, personal resources, and perceived safety risk to explore the role of individuals' within-person aspects. The developed model was tested using data collected from 554 food delivery riders in the two biggest cities in Vietnam. The results showed that job burnout, job resources, and personal demands directly impact risky riding behaviours, in which job burnout was the most significant predictor. Constructs such as job demands, personal resources, and perceived safety risk were not significant predictors of risky riding behaviours. This research shows that organisation-level factors could be modified to prevent risky riding behaviour. The gig economy industry can do much more to improve the safety of delivery riders.
Original languageEnglish
Article number106007
JournalSafety Science
Publication statusPublished - 2023

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Burnout
  • Gig economy
  • Human factors
  • Riders
  • Risky behaviour
  • Road safety
  • Vulnerable road users


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