Defining and quantifying conversation quality in spontaneous interactions

Navin Raj Prabhu, Chirag Raman, Hayley Hung

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Abstract

Social interactions in general are multifaceted and there exists a wide set of factors and events that influence them. In this paper, we quantify social interactions with a holistic viewpoint on individual experiences, particularly focusing on non-task-directed spontaneous interactions. To achieve this, we design a novel perceived measure, the perceived Conversation Quality, which intends to quantify spontaneous interactions by accounting for several socio-dimensional aspects of individual experiences. To further quantitatively study spontaneous interactions, we devise a questionnaire which measures the perceived Conversation Quality, at both the individual- and at the group- level. Using the questionnaire, we collected perceived annotations for conversation quality in a publicly available dataset using naive annotators. The results of the analysis performed on the distribution and the inter-annotator agreeability shows that naive annotators tend to agree less in cases of low conversation quality samples, especially while annotating for group-level conversation quality.

Original languageEnglish
Title of host publicationICMI 2020 Companion
Subtitle of host publicationCompanion Publication of the 2020 International Conference on Multimodal Interaction
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Pages196-205
Number of pages10
ISBN (Print)9781450380027
DOIs
Publication statusPublished - 2020
Event22nd ACM International Conference on Multimodal Interaction, ICMI 2020 - Virtual, Online, Netherlands
Duration: 25 Oct 202029 Oct 2020
Conference number: 22

Conference

Conference22nd ACM International Conference on Multimodal Interaction, ICMI 2020
Abbreviated titleICMI 2020
CountryNetherlands
Period25/10/2029/10/20

Keywords

  • Conversation quality
  • Individual experiences
  • Inter-annotator agreement
  • Perceived annotations
  • Questionnaires
  • Social constructs
  • Spontaneous interactions

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