Deriving service delivery principles using a role-playing game

S Bajnath; MFWHA Janssen; N Bharosa; C Both; AJ Klievink; SJ Overbeek; AFE van Veenstra

Deriving service delivery principles using a role-playing game

S Bajnath, MFWHA Janssen, N Bharosa, C Both, AJ Klievink, SJ Overbeek, AFE van Veenstra

Information and Communication Technology

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

1 Citation (Scopus)

Original language	English
Title of host publication	Proceedings of the 10th European Conference on e-Government, Limerick, Ireland 2010
Editors	D O'Donnell
Place of Publication	Reading, UK
Publisher	Academic Publishing
Pages	36-43
Number of pages	8
ISBN (Print)	9781906638634
Publication status	Published - 2010
Event	10th European Conference on e-Government - Reading, UK Duration: 17 Jun 2010 → 18 Jun 2010

Publication series

Name
Publisher	Academic Publishing

Conference

Conference	10th European Conference on e-Government
Period	17/06/10 → 18/06/10

Keywords

Conf.proc. > 3 pag

Cite this

@inproceedings{ecf7e4460df54394b236913a8c5e2490,

title = "Deriving service delivery principles using a role-playing game",

keywords = "Conf.proc. > 3 pag",

author = "S Bajnath and MFWHA Janssen and N Bharosa and C Both and AJ Klievink and SJ Overbeek and {van Veenstra}, AFE",

year = "2010",

language = "English",

isbn = "9781906638634",

publisher = "Academic Publishing",

pages = "36--43",

editor = "D O'Donnell",

booktitle = "Proceedings of the 10th European Conference on e-Government, Limerick, Ireland 2010",

note = "10th European Conference on e-Government ; Conference date: 17-06-2010 Through 18-06-2010",

}

Deriving service delivery principles using a role-playing game. / Bajnath, S; Janssen, MFWHA ; Bharosa, N et al.
Proceedings of the 10th European Conference on e-Government, Limerick, Ireland 2010. ed. / D O'Donnell. Reading, UK: Academic Publishing, 2010. p. 36-43.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Deriving service delivery principles using a role-playing game

AU - Bajnath, S

AU - Janssen, MFWHA

AU - Bharosa, N

AU - Both, C

AU - Klievink, AJ

AU - Overbeek, SJ

AU - van Veenstra, AFE

PY - 2010

Y1 - 2010

KW - Conf.proc. > 3 pag

UR - https://books.google.nl/books/about/ECEG2010_Proceedings_of_the_10th_Europea.html?id=dNIc6DoMowkC&redir_esc=y

M3 - Conference contribution

SN - 9781906638634

SP - 36

EP - 43

BT - Proceedings of the 10th European Conference on e-Government, Limerick, Ireland 2010

A2 - O'Donnell, D

PB - Academic Publishing

CY - Reading, UK

T2 - 10th European Conference on e-Government

Y2 - 17 June 2010 through 18 June 2010

ER -

Deriving service delivery principles using a role-playing game

Publication series

Conference

Keywords

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Cite this