@inbook{8cf4d67d85c148ca905743763c72ee05,
title = "Deriving use cases from business process models developed using norm analysis",
keywords = "Boekdeel internat.wet",
author = "BB Shishkov and Z Xie and K Liu and JLG Dietz",
year = "2003",
language = "Undefined/Unknown",
isbn = "1-4020-1477-5",
pages = "117--131",
editor = "HWM Gazendam and RJ Jorna and RS Cijsouw",
booktitle = "Dynamics and change in organizations, Studies in organizational semiotics",
publisher = "Kluwer Academic Publishers",
address = "Netherlands",
}