Describing Health Service Platform Architectures: A Guiding Framework

Mark de Reuver, Lysanne Lessard

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

1 Citation (Scopus)
122 Downloads (Pure)


Health service platforms (HSPs) facilitate new ways of delivering health care, in order to improve care effectiveness and efficiency. HSPs are a sub-type of digital platforms that have a different purpose compared to market-oriented platforms for product innovation or economic transactions. Hence, traditional descriptions of digital platform architecture, such as the layered modular architecture, may not be sufficient to capture the essential features of HSPs. We create an initial framework for describing HSP architectures in a manner that reflects their purpose, drawing from literature on Service-Dominant Logic and architectural patterns. The framework will be used to guide a multiple-case study of HSP architecture. The results of this research will extend current conceptualizations of digital platform architectures and provide a systematic approach for designing or evolving HSP platform architectures in a manner that better meets patients’ and other health care stakeholders’ needs.
Original languageEnglish
Title of host publicationProceedings of AMCIS 2019
PublisherAssociation for Information Systems
Publication statusPublished - 2019
EventAmericas Conference on Information Systems (AMCIS) - Cancun, Mexico
Duration: 14 Aug 201917 Aug 2019


ConferenceAmericas Conference on Information Systems (AMCIS)
Abbreviated titleAMCIS 2019


  • Health Service Platforms
  • digital platforms
  • platform architectures
  • Service-Dominant Logic
  • Architectural patterns


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