Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults

Marieke Peeters; Vivian Genaro Motti; Helena Frijns; Siddharth Mehrotra; Tugce Akkoc; Sena Büşra Yengec; Oguz Calik; Mark Neerincx

Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults

Marieke Peeters, Vivian Genaro Motti, Helena Frijns, Siddharth Mehrotra, Tugce Akkoc, Sena Büşra Yengec, Oguz Calik, Mark Neerincx

Interactive Intelligence

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Abstract

Populations in developed societies show an increasingly higher life expectancy across the globe. To support older adults to live longer and healthier lives in the familiar surroundings of their homes, technological developments, such as robots and avatars, have a great potential. To investigate long-term interactions between older adults and a "bi-bodied conversational agent" (an agent that has both an avatar and a robot embodiment), a user-centred design approach was employed in the design and development of a conversational agent. Firstly, the requirements of the agent were elicited through a set of focus groups with the target users – older adults. Then, the agent was iteratively designed and implemented: a robot body and avatar body were created. Finally, a Wizard-of-Oz control panel was created to control and compare each of the two bodies. Current research outcomes describe the elicited requirements baseline of a bi-bodied conversational agent for older adults. Future research involves the use of this set-up to investigate long-term interaction between older adults and a bibodied conversational agent.

Original language	English
Title of host publication	Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands
Editors	Khiet P. Truong, Dennis Reidsma
Publisher	CTIT
Pages	21
Number of pages	8
Publication status	Published - 2016
Event	eNTERFACE 2016: Summer workshop - Enschede, Netherlands Duration: 19 Jul 2016 → 12 Aug 2016

Publication series

Name	CTIT Workshop Proceedings Series
Publisher	CTIT
Number	WP 17-02
ISSN (Print)	0929-0672

Workshop

Workshop	eNTERFACE 2016
Abbreviated title	eNTERFACE 2016
Country/Territory	Netherlands
City	Enschede
Period	19/07/16 → 12/08/16

Keywords

robotics
robot
social agents
avatar
wizard of oz
Conversational interface
User centered design
Embodied conversational agent
elss
operational model
Older adults

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Cite this

Peeters, M., Motti, V. G., Frijns, H., Mehrotra, S., Akkoc, T., Yengec, S. B., Calik, O., & Neerincx, M. (2016). Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults. In K. P. Truong, & D. Reidsma (Eds.), Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands (pp. 21). (CTIT Workshop Proceedings Series; No. WP 17-02). CTIT. https://repository.tudelft.nl/view/tno/uuid%3Aa2f96c9f-5987-40cf-8fe9-39b2f7db8b2b

Peeters, Marieke ; Motti, Vivian Genaro ; Frijns, Helena et al. / Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults. Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands. editor / Khiet P. Truong ; Dennis Reidsma. CTIT, 2016. pp. 21 (CTIT Workshop Proceedings Series; WP 17-02).

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title = "Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults",

abstract = "Populations in developed societies show an increasingly higher life expectancy across the globe. To support older adults to live longer and healthier lives in the familiar surroundings of their homes, technological developments, such as robots and avatars, have a great potential. To investigate long-term interactions between older adults and a {"}bi-bodied conversational agent{"} (an agent that has both an avatar and a robot embodiment), a user-centred design approach was employed in the design and development of a conversational agent. Firstly, the requirements of the agent were elicited through a set of focus groups with the target users – older adults. Then, the agent was iteratively designed and implemented: a robot body and avatar body were created. Finally, a Wizard-of-Oz control panel was created to control and compare each of the two bodies. Current research outcomes describe the elicited requirements baseline of a bi-bodied conversational agent for older adults. Future research involves the use of this set-up to investigate long-term interaction between older adults and a bibodied conversational agent.",

keywords = "robotics, robot, social agents, avatar, wizard of oz, Conversational interface, User centered design, Embodied conversational agent, elss, operational model, Older adults",

author = "Marieke Peeters and Motti, {Vivian Genaro} and Helena Frijns and Siddharth Mehrotra and Tugce Akkoc and Yengec, {Sena B{\"u}{\c s}ra} and Oguz Calik and Mark Neerincx",

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editor = "Truong, { Khiet P.} and Dennis Reidsma",

booktitle = "Proceedings of eNTERFACE{\textquoteright}16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands",

note = "eNTERFACE 2016 : Summer workshop, eNTERFACE 2016 ; Conference date: 19-07-2016 Through 12-08-2016",

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Peeters, M, Motti, VG, Frijns, H, Mehrotra, S, Akkoc, T, Yengec, SB, Calik, O & Neerincx, M 2016, Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults. in KP Truong & D Reidsma (eds), Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands. CTIT Workshop Proceedings Series, no. WP 17-02, CTIT, pp. 21, eNTERFACE 2016, Enschede, Netherlands, 19/07/16. <https://repository.tudelft.nl/view/tno/uuid%3Aa2f96c9f-5987-40cf-8fe9-39b2f7db8b2b>

Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults. / Peeters, Marieke; Motti, Vivian Genaro; Frijns, Helena et al.
Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands. ed. / Khiet P. Truong; Dennis Reidsma. CTIT, 2016. p. 21 (CTIT Workshop Proceedings Series; No. WP 17-02).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults

AU - Peeters, Marieke

AU - Motti, Vivian Genaro

AU - Frijns, Helena

AU - Mehrotra, Siddharth

AU - Akkoc, Tugce

AU - Yengec, Sena Büşra

AU - Calik, Oguz

AU - Neerincx, Mark

PY - 2016

Y1 - 2016

N2 - Populations in developed societies show an increasingly higher life expectancy across the globe. To support older adults to live longer and healthier lives in the familiar surroundings of their homes, technological developments, such as robots and avatars, have a great potential. To investigate long-term interactions between older adults and a "bi-bodied conversational agent" (an agent that has both an avatar and a robot embodiment), a user-centred design approach was employed in the design and development of a conversational agent. Firstly, the requirements of the agent were elicited through a set of focus groups with the target users – older adults. Then, the agent was iteratively designed and implemented: a robot body and avatar body were created. Finally, a Wizard-of-Oz control panel was created to control and compare each of the two bodies. Current research outcomes describe the elicited requirements baseline of a bi-bodied conversational agent for older adults. Future research involves the use of this set-up to investigate long-term interaction between older adults and a bibodied conversational agent.

AB - Populations in developed societies show an increasingly higher life expectancy across the globe. To support older adults to live longer and healthier lives in the familiar surroundings of their homes, technological developments, such as robots and avatars, have a great potential. To investigate long-term interactions between older adults and a "bi-bodied conversational agent" (an agent that has both an avatar and a robot embodiment), a user-centred design approach was employed in the design and development of a conversational agent. Firstly, the requirements of the agent were elicited through a set of focus groups with the target users – older adults. Then, the agent was iteratively designed and implemented: a robot body and avatar body were created. Finally, a Wizard-of-Oz control panel was created to control and compare each of the two bodies. Current research outcomes describe the elicited requirements baseline of a bi-bodied conversational agent for older adults. Future research involves the use of this set-up to investigate long-term interaction between older adults and a bibodied conversational agent.

KW - robotics

KW - robot

KW - social agents

KW - avatar

KW - wizard of oz

KW - Conversational interface

KW - User centered design

KW - Embodied conversational agent

KW - elss

KW - operational model

KW - Older adults

M3 - Conference contribution

T3 - CTIT Workshop Proceedings Series

SP - 21

BT - Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands

A2 - Truong, Khiet P.

A2 - Reidsma, Dennis

PB - CTIT

T2 - eNTERFACE 2016

Y2 - 19 July 2016 through 12 August 2016

ER -

Peeters M, Motti VG, Frijns H, Mehrotra S, Akkoc T, Yengec SB et al. Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults. In Truong KP, Reidsma D, editors, Proceedings of eNTERFACE’16 The 12th Summer Workshop on Multimodal Interfaces July 18th - August 12th, 2016, DesignLab, University of Twente Enschede, The Netherlands. CTIT. 2016. p. 21. (CTIT Workshop Proceedings Series; WP 17-02).

Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults

Abstract

Publication series

Workshop

Keywords

UN SDGs

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