Design for Liveability: Connecting Local Stakeholders as Co-creative Partnerships

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review


The Dutch welfare state model has become too expensive. As a result local governments are looking for new approaches that stimulate a participation society. Research showed that for enhancing community participation in order to improve the liveability of a neighbourhood, bonding-, bridging-, and linking social capital are important. The current paper presents the
service design process of enhancing citizen participation by strengthening social ties among local stakeholders. An iterative research through design approach has been applied in the actual context of local stakeholders that aim to improve the liveability of their neighbourhood. The paper elaborates upon the design process used as well as the corresponding final design. It can be concluded that the co-creative sessions add new dimensions to citizen participation. The online platform encouraged citizens’ initiative and
improved all three kinds of social capital. Moreover, the quality of the citizens’ proposals was beyond expectation and struck the heart of the restructuring program in Rotterdam.
Original languageEnglish
Title of host publicationService Design Geographies
Subtitle of host publication Proceedings of the ServDes.2016 Conference
EditorsNicola Morelli, Amalia de Götzen, Francesco Grani
PublisherLinköping University Electronic Press
Number of pages12
ISBN (Print)978-91-7685-738-0
Publication statusPublished - 2016
EventServDes. 2016: Fifth Service Design and Innovation conference - Aalborg University, Copenhagen, Denmark
Duration: 24 May 201626 May 2016

Publication series

NameLinköping Electronic Conference Proceedings
PublisherLinköping University Electronic Press
ISSN (Print)1650-3686
ISSN (Electronic)1650-3740


ConferenceServDes. 2016
Internet address


  • citizen participation
  • connecting stakeholders
  • creative facilitation
  • liveability
  • social capital
  • research through design


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