Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review

Tingting Wang; Guido Giunti; Marijke Melles; Richard Goossens

doi:10.3233/SHTI220202

Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review

Tingting Wang^*, Guido Giunti, Marijke Melles, Richard Goossens

^*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

3 Citations (Scopus)

120 Downloads (Pure)

Abstract

Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and strategies relevant to its design and implementation. We conducted an umbrella review including 15 reviews representing 543 studies. Four themes were identified that describe design-relevant factors that impact dPEx: individual context, content, technical issues, and design features. We propose a preliminary framework to explain the relationship between each factor and support user-centered design efforts. Further research is needed to identify which factors have the most impact.

Original language	English
Title of host publication	MEDINFO 2021
Subtitle of host publication	One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics
Editors	Paula Otero, Philip Scott, Susan Z. Martin, Elaine Huesing
Publisher	IOS Press
Pages	862-866
Number of pages	5
ISBN (Electronic)	9781643682648
DOIs	https://doi.org/10.3233/SHTI220202
Publication status	Published - 2022
Event	18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021 - Virtual, Online Duration: 2 Oct 2021 → 4 Oct 2021

Publication series

Name	Studies in Health Technology and Informatics
Volume	290
ISSN (Print)	0926-9630
ISSN (Electronic)	1879-8365

Conference

Conference	18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021
City	Virtual, Online
Period	2/10/21 → 4/10/21

Keywords

Quality Improvement
Telemedicine
User-centered Design

Access to Document

10.3233/SHTI220202

SHTI-290-SHTI220202Final published version, 424 KBLicence: CC BY-NC

Cite this

Wang, T., Giunti, G., Melles, M., & Goossens, R. (2022). Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review. In P. Otero, P. Scott, S. Z. Martin, & E. Huesing (Eds.), MEDINFO 2021: One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics (pp. 862-866). (Studies in Health Technology and Informatics; Vol. 290). IOS Press. https://doi.org/10.3233/SHTI220202

Wang, Tingting ; Giunti, Guido ; Melles, Marijke et al. / Design-Relevant Factors Affecting the Patient Experience in Digital Health : Preliminary Results of an Umbrella Systematic Review. MEDINFO 2021: One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics. editor / Paula Otero ; Philip Scott ; Susan Z. Martin ; Elaine Huesing. IOS Press, 2022. pp. 862-866 (Studies in Health Technology and Informatics).

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Wang, T, Giunti, G, Melles, M & Goossens, R 2022, Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review. in P Otero, P Scott, SZ Martin & E Huesing (eds), MEDINFO 2021: One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics. Studies in Health Technology and Informatics, vol. 290, IOS Press, pp. 862-866, 18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021, Virtual, Online, 2/10/21. https://doi.org/10.3233/SHTI220202

Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review. / Wang, Tingting; Giunti, Guido; Melles, Marijke et al.
MEDINFO 2021: One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics. ed. / Paula Otero; Philip Scott; Susan Z. Martin; Elaine Huesing. IOS Press, 2022. p. 862-866 (Studies in Health Technology and Informatics; Vol. 290).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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T1 - Design-Relevant Factors Affecting the Patient Experience in Digital Health

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AB - Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and strategies relevant to its design and implementation. We conducted an umbrella review including 15 reviews representing 543 studies. Four themes were identified that describe design-relevant factors that impact dPEx: individual context, content, technical issues, and design features. We propose a preliminary framework to explain the relationship between each factor and support user-centered design efforts. Further research is needed to identify which factors have the most impact.

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Wang T, Giunti G, Melles M , Goossens R. Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review. In Otero P, Scott P, Martin SZ, Huesing E, editors, MEDINFO 2021: One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics. IOS Press. 2022. p. 862-866. (Studies in Health Technology and Informatics). doi: 10.3233/SHTI220202

Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review

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Keywords

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Digital Patient Experience: Evaluation and Improvement from a Human-Centered Design Perspective

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