@inproceedings{60145a7e275d4ceebef06b6572a5523d,
title = "Design strategies for human relations in services",
author = "HMJJ Snelders and {van de Garde}, E.M. and F Secomandi",
year = "2014",
language = "English",
isbn = "978-91-7519-280-2",
publisher = "Lancaster University",
pages = "133--142",
editor = "D Sangiorgi and D Hands and E Murphy",
booktitle = "ServDes.2014 Service future; Proceedings of the fourth service design and service innovation conference",
note = "ServDes.2014 The fourth service design and service innovation conference, Lancaster United Kingdom ; Conference date: 09-04-2014 Through 11-04-2014",
}