Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency: Doing Harm by Doing Good?

Kars Alfrink; N. Doorn; A.I. Keller; G.W. Kortuem

Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency: Doing Harm by Doing Good?

Kars Alfrink, N. Doorn, A.I. Keller, G.W. Kortuem

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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Abstract

The increasing use of algorithms in cities has come under scrutiny. Transparency is widely seen as a way to ensure their fairness and accountability. We investigate how al- gorithmic transparency helps citizens understand smart electric vehicle charge points and how its conception differs between experts and citizens. Using a research-through-
design approach we collaborated over a 10-month period with companies and Amsterdam municipality to prototype and evaluate a transparent smart electric vehicle charge
point. We find that experts believe transparency is pro- duced by truthful information about inputs, processes and outcomes, that this information aids understanding and is
actionable. We also find that citizens are indifferent to al-gorithmic decision-making when it serves common interests. Furthermore, transparency invites gaming, creates
expectations of control, and adds to the cognitive burden of an already stressful task. Our findings suggest algorithmic transparency benefits professional stakeholders more than
the citizens it is claimed to serve.

Original language	English
Title of host publication	Proceedings of the ACM conference on Designing Interactive Systems (DIS) 2020
Editors	A. Luusua, J. Ylipulli
Place of Publication	New York, NY, USA
Publisher	Association for Computing Machinery (ACM)
Number of pages	5
Publication status	Published - 2020
Event	2020 ACM Conference on Designing Interactive Systems, DIS 2020 (Virtual/online event due to COVID-19) - Eindhoven, Netherlands Duration: 6 Jul 2020 → 10 Jul 2020

Conference

Conference	2020 ACM Conference on Designing Interactive Systems, DIS 2020 (Virtual/online event due to COVID-19)
Country/Territory	Netherlands
City	Eindhoven
Period	6/07/20 → 10/07/20

Keywords

Transparency
Algorithms
Electric vehicle charging

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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Alfrink K et alAccepted author manuscript, 4.52 MB

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title = "Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency: Doing Harm by Doing Good?",

abstract = "The increasing use of algorithms in cities has come under scrutiny. Transparency is widely seen as a way to ensure their fairness and accountability. We investigate how al- gorithmic transparency helps citizens understand smart electric vehicle charge points and how its conception differs between experts and citizens. Using a research-through-design approach we collaborated over a 10-month period with companies and Amsterdam municipality to prototype and evaluate a transparent smart electric vehicle chargepoint. We find that experts believe transparency is pro- duced by truthful information about inputs, processes and outcomes, that this information aids understanding and isactionable. We also find that citizens are indifferent to al-gorithmic decision-making when it serves common interests. Furthermore, transparency invites gaming, createsexpectations of control, and adds to the cognitive burden of an already stressful task. Our findings suggest algorithmic transparency benefits professional stakeholders more thanthe citizens it is claimed to serve.",

keywords = "Transparency, Algorithms, Electric vehicle charging",

author = "Kars Alfrink and N. Doorn and A.I. Keller and G.W. Kortuem",

year = "2020",

language = "English",

editor = "A. Luusua and J. Ylipulli",

booktitle = "Proceedings of the ACM conference on Designing Interactive Systems (DIS) 2020",

publisher = "Association for Computing Machinery (ACM)",

address = "United States",

note = "2020 ACM Conference on Designing Interactive Systems, DIS 2020 (Virtual/online event due to COVID-19)<br/> ; Conference date: 06-07-2020 Through 10-07-2020",

}

Alfrink, K , Doorn, N , Keller, AI & Kortuem, GW 2020, Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency: Doing Harm by Doing Good? in A Luusua & J Ylipulli (eds), Proceedings of the ACM conference on Designing Interactive Systems (DIS) 2020. Association for Computing Machinery (ACM), New York, NY, USA, 2020 ACM Conference on Designing Interactive Systems, DIS 2020 (Virtual/online event due to COVID-19)
, Eindhoven, Netherlands, 6/07/20.

Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency: Doing Harm by Doing Good? / Alfrink, Kars ; Doorn, N.; Keller, A.I. et al.
Proceedings of the ACM conference on Designing Interactive Systems (DIS) 2020. ed. / A. Luusua; J. Ylipulli. New York, NY, USA: Association for Computing Machinery (ACM), 2020.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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T1 - Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency

T2 - 2020 ACM Conference on Designing Interactive Systems, DIS 2020 (Virtual/online event due to COVID-19)<br/>

AU - Alfrink, Kars

AU - Doorn, N.

AU - Keller, A.I.

AU - Kortuem, G.W.

PY - 2020

Y1 - 2020

N2 - The increasing use of algorithms in cities has come under scrutiny. Transparency is widely seen as a way to ensure their fairness and accountability. We investigate how al- gorithmic transparency helps citizens understand smart electric vehicle charge points and how its conception differs between experts and citizens. Using a research-through-design approach we collaborated over a 10-month period with companies and Amsterdam municipality to prototype and evaluate a transparent smart electric vehicle chargepoint. We find that experts believe transparency is pro- duced by truthful information about inputs, processes and outcomes, that this information aids understanding and isactionable. We also find that citizens are indifferent to al-gorithmic decision-making when it serves common interests. Furthermore, transparency invites gaming, createsexpectations of control, and adds to the cognitive burden of an already stressful task. Our findings suggest algorithmic transparency benefits professional stakeholders more thanthe citizens it is claimed to serve.

AB - The increasing use of algorithms in cities has come under scrutiny. Transparency is widely seen as a way to ensure their fairness and accountability. We investigate how al- gorithmic transparency helps citizens understand smart electric vehicle charge points and how its conception differs between experts and citizens. Using a research-through-design approach we collaborated over a 10-month period with companies and Amsterdam municipality to prototype and evaluate a transparent smart electric vehicle chargepoint. We find that experts believe transparency is pro- duced by truthful information about inputs, processes and outcomes, that this information aids understanding and isactionable. We also find that citizens are indifferent to al-gorithmic decision-making when it serves common interests. Furthermore, transparency invites gaming, createsexpectations of control, and adds to the cognitive burden of an already stressful task. Our findings suggest algorithmic transparency benefits professional stakeholders more thanthe citizens it is claimed to serve.

KW - Transparency

KW - Algorithms

KW - Electric vehicle charging

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M3 - Conference contribution

BT - Proceedings of the ACM conference on Designing Interactive Systems (DIS) 2020

A2 - Luusua, A.

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ER -

Designing a Smart Electric Vehicle Charge Point of Algorithmic Transparency: Doing Harm by Doing Good?

Abstract

Conference

Keywords

UN SDGs

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