Designing appropriate things: An experiential perspective on the effectiveness of artefacts in contributing to behaviour change

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Behavioural design is an emergent discipline that aims to harness design’s influence on behaviour in an intentional way. However, there is limited knowledge on how to translate knowledge on behaviour and its determinants to specific design properties in ways that can maintain such change. We adopt a user experiential view to discuss the role that artefacts and their materiality play in effectively changing behaviour by introducing the notion of appropriateness, a quality of user-artefact interaction that describes the fitness of an artefact to the user and context that may play a moderating role in effectiveness of a design intervention in contributing to behaviour change. Based on an in-situ exploratory study with two conceptual artefacts we show that this appropriateness could help to investigate the long-term effectiveness of artefacts.
Original languageEnglish
Title of host publicationDRS2022: Bilbao
EditorsDan Lockton, Sara Lenzi, Paul Hekkert, Arlene Oak, Juan Sádaba, Peter Lloyd
Place of PublicationBilbao, Spain
PublisherDesign Research Society
ISBN (Electronic)978-1-91229-457-2
Publication statusPublished - 2022
EventDRS2022: Bilbao - Bilbao, Spain
Duration: 25 Jun 20223 Jul 2022


ConferenceDRS2022: Bilbao
Abbreviated titleDRS
Internet address


  • design for behaviour change
  • product influence
  • effectiveness
  • experience

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