Designing Data-informed Intelligent Systems to Create Positive Impact: Design Methods, Questions and Recommendations

J.D. Lomas, Nirmal Patel, Jodi L. Forlizzi

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Abstract

This paper explores several approaches for designing data-informed intelligent systems to create a positive impact. Two contrasting case studies in K12 education are used to illustrate design methods, questions and recommendations. The first case study addresses the poverty achievement gap in America and shows how product data can be used to identify areas of inequity in digital education. The second case study looks at the unintended consequences of automating data-driven optimization in the context of a digital math game. Together, the two case studies reveal generalizable knowledge that supports the design of intelligent feedback loops to create a positive impact. Further, this paper considers both the benefits and limitations of data feedback in complex social-technical systems.
Original languageEnglish
Title of host publicationProceedings of Relating Systems Thinking and Design (RSD10) Symposium
EditorsMieke van der Bijl--Brouwer
Pages154-170
Number of pages16
ISBN (Electronic)978-94-6366-507-0
Publication statusPublished - 2021
EventRelating Systems Thinking and Design 2021 Symposium (RSD10) - Faculty of Industrial Design Engineering, TU Delft, Delft, Netherlands
Duration: 2 Nov 20216 Nov 2021
Conference number: 10
https://rsdsymposium.org
https://rsdsymposium.org/off-to-new-shores-sailing-towards-common-ground/

Conference

ConferenceRelating Systems Thinking and Design 2021 Symposium (RSD10)
Abbreviated titleRSD
Country/TerritoryNetherlands
CityDelft
Period2/11/216/11/21
Internet address

Keywords

  • Smart Systems
  • Learning Organizations
  • Cybernetics
  • Poverty
  • Education
  • Artificial Intelligence
  • Goodhart’s Law

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