@inproceedings{d223fe3c21f24c89b76230fbe6ba214f,
title = "Designing Depression Screening Chatbots",
abstract = "Advances in voice recognition, natural language processing, and artificial intelligence have led to the increasing availability and use of conversational agents (chatbots) in different settings. Chatbots are systems that mimic human dialogue interaction through text or voice. This paper describes a series of design considerations for integrating chatbots interfaces with health services. The present paper is part of ongoing work that explores the overall implementation of chatbots in the healthcare context. The findings have been created using a research through design process, combining (1) literature survey of existing body of knowledge on designing chatbots, (2) analysis on state-of-the-practice in using chatbots as service interfaces, and (3) generative process of designing a chatbot interface for depression screening. In this paper we describe considerations that would be useful for the design of a chatbot for a healthcare context.",
keywords = "artificial intelligence, chatbots, conversational agents, depression, healthcare, machine learning, mHealth, natural language processing",
author = "G. Giunti and M. Isomursu and E. Gabarron and Y. Solad",
year = "2021",
doi = "10.3233/SHTI210719",
language = "English",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press",
pages = "259--263",
editor = "Michelle Honey and Charlene Ronquillo and Ting-Ting Lee and Lucy Westbrooke",
booktitle = "Nurses and Midwives in the Digital Age - Selected Papers, Posters and Panels from the 15th International Congress in Nursing Informatics",
address = "Netherlands",
note = "15th International Congress in Nursing Informatics: Nurses and Midwives in the Digital Age, NI 2021 ; Conference date: 23-08-2021 Through 02-09-2021",
}
