Designing Human-Agent Collaborations: Commitment, responsiveness, and support

Nazli Cila*

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

16 Citations (Scopus)
275 Downloads (Pure)

Abstract

With the advancements in AI, agents (i.e., smart products, robots, software agents) are increasingly capable of working closely together with humans in a variety of ways while benefiting from each other. These human-agent collaborations have gained growing attention in the HCI community; however, the field lacks clear guidelines on how to design the agents' behaviors in collaborations. In this paper, the qualities that are relevant for designers to create robust and pleasant human-agent collaborations were investigated. Bratman's Shared Cooperative Activity framework was used to identify the core characteristics of collaborations and survey the most important issues in the design of human-agent collaborations, namely code-of-conduct, task delegation, autonomy and control, intelligibility, common ground, offering help and requesting help. The aim of this work is to add structure to this growing and important facet of HCI research and operationalize the concept of human-agent collaboration with concrete design considerations.

Original languageEnglish
Title of host publicationCHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
EditorsCliff Lampe, Simona Barbosa
Place of PublicationNew York, NY, USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages18
ISBN (Electronic)978-1-4503-9157-3
DOIs
Publication statusPublished - 2022
Event2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States
Duration: 30 Apr 20225 May 2022

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Country/TerritoryUnited States
CityVirtual, Online
Period30/04/225/05/22

Keywords

  • autonomous agent
  • design
  • human-agent collaboration
  • Shared Cooperative Activity

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