TY - GEN
T1 - Designing Human-Agent Collaborations
T2 - 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
AU - Cila, Nazli
PY - 2022
Y1 - 2022
N2 - With the advancements in AI, agents (i.e., smart products, robots, software agents) are increasingly capable of working closely together with humans in a variety of ways while benefiting from each other. These human-agent collaborations have gained growing attention in the HCI community; however, the field lacks clear guidelines on how to design the agents' behaviors in collaborations. In this paper, the qualities that are relevant for designers to create robust and pleasant human-agent collaborations were investigated. Bratman's Shared Cooperative Activity framework was used to identify the core characteristics of collaborations and survey the most important issues in the design of human-agent collaborations, namely code-of-conduct, task delegation, autonomy and control, intelligibility, common ground, offering help and requesting help. The aim of this work is to add structure to this growing and important facet of HCI research and operationalize the concept of human-agent collaboration with concrete design considerations.
AB - With the advancements in AI, agents (i.e., smart products, robots, software agents) are increasingly capable of working closely together with humans in a variety of ways while benefiting from each other. These human-agent collaborations have gained growing attention in the HCI community; however, the field lacks clear guidelines on how to design the agents' behaviors in collaborations. In this paper, the qualities that are relevant for designers to create robust and pleasant human-agent collaborations were investigated. Bratman's Shared Cooperative Activity framework was used to identify the core characteristics of collaborations and survey the most important issues in the design of human-agent collaborations, namely code-of-conduct, task delegation, autonomy and control, intelligibility, common ground, offering help and requesting help. The aim of this work is to add structure to this growing and important facet of HCI research and operationalize the concept of human-agent collaboration with concrete design considerations.
KW - autonomous agent
KW - design
KW - human-agent collaboration
KW - Shared Cooperative Activity
UR - http://www.scopus.com/inward/record.url?scp=85130574310&partnerID=8YFLogxK
U2 - 10.1145/3491102.3517500
DO - 10.1145/3491102.3517500
M3 - Conference contribution
AN - SCOPUS:85130574310
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
A2 - Lampe, Cliff
A2 - Barbosa, Simona
PB - Association for Computing Machinery (ACM)
CY - New York, NY, USA
Y2 - 30 April 2022 through 5 May 2022
ER -