Developing a common standard for authentic restaurants

Henk J. de Vries, Frank M. Go

Research output: Contribution to journalArticleScientificpeer-review

5 Citations (Scopus)

Abstract

This paper investigates the paradox of authenticity versus standardisation. It examines the features that constitute restaurant authenticity and determines whether these can be standardised within an alliance of top restaurants to reap the benefits of commonalities among the restaurants. We determine the features of authenticity by examining the literature, by interviewing owners and managers of alliance restaurants and by means of a consumer survey. The results show several discrepancies. Combining these three data sources allowed us to distinguish between essential and peripheral features of authenticity. This distinction can help to define a standard for restaurant authenticity, specifying minimum levels for essential features of authenticity.

Original languageEnglish
Pages (from-to)1008-1028
Number of pages21
JournalService Industries Journal
Volume37
Issue number15-16
DOIs
Publication statusPublished - 2017

Keywords

  • Authenticity
  • common branding
  • restaurant
  • standardisation

Fingerprint Dive into the research topics of 'Developing a common standard for authentic restaurants'. Together they form a unique fingerprint.

Cite this